Assurance, Baton Rouge, LA
Baton Rouge, LA
Founded in 2001, Assurance Financial Group was created to service the loan industry a little differently. We support our branches and loan officers with a full-service in-house team which offers them the flexibility they need to best serve ... Show More
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It was pretty quick when paper work started getting signed overall pretty satisfied
Reply from Joel Holmes
June 22nd, 2026 02:38 PM
Thank you for the 5-Star review! I hope to be your trusted Loan Officer that you recommend to your friends and family!
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Assurance Financial - Shreveport
From the first moment of contact, Rocky has been phenomenal! He was clear and transparent in his expectations. Anytime we had questions, (which was frequently!!) Rocky responded quickly with concise details that explained each step of the process....
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From the first moment of contact, Rocky has been phenomenal! He was clear and transparent in his expectations. Anytime we had questions, (which was frequently!!) Rocky responded quickly with concise details that explained each step of the process....
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Reply from Rocky Maddox - Assurance Financial
May 21st, 2026 12:30 PM
It has been my absolute joy! So thrilled for your family! Enjoy your amazing home!
In my honest opinion, the process was frustrating because I was repeatedly asked for the same paperwork multiple times. So, I felt there was a lack of communication between you and your assistance. Communication was also lacking throughout...
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Toni was very helpful and answered all my questions even when I felt like it was something I should know. She explained things in a way that I could understand and made me feel confident in my decisiona
Reply from Toni Freeman
May 20th, 2026 06:09 PM
I truly appreciate you taking the time to share this! It means a lot to know you felt at ease throughout the process. I always want my clients to feel comfortable asking anything and to walk away feeling sure about their choices. It was such...
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Will was perfect from start to finish with the entire process ! I never had a moment of confusion or not being sure what was going on.
Reply from William Commons - Assurance Financi...
May 20th, 2026 04:12 PM
Congrats Chelsea! So happy for you as a new homeowner.
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Ransom was great, I had issues with the auto communication that did not provide any real info. Also, issues with why getting a payoff was so difficult. In my experience I can request a payoff at any time, multiple times if I would like. This...
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Reply from Ransom Kelly
May 20th, 2026 02:47 PM
Cheryl, I appreciate you taking the time to share your experience. I'm sorry to hear about the challenges you faced with communication and the payoff process. It's important for me to ensure clarity and timely responses, so I'll be looking...
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Assurance Financial - West Monroe
Assurance Financial - West Monroe has received a review with 5 star rating from Timothy A
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Amanda was attentive and took time to answer any questions we had about the process and also kept a steady stream of communication the whole time.
Reply from Amanda Metz
June 19th, 2026 01:46 PM
It was great working with you. Thanks again for putting your trust in us.
Excellent communication from Barbara.
Reply from Barbara Gaston - Assurance Financia...
June 12th, 2026 01:54 PM
It was great working with you Shane. If there is anyone that I can help you with in the future, please let me know.
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About
Founded in 2001, Assurance Financial Group was created to service the loan industry a little differently. We support our branches and loan officers with a full-service in-house team which offers them the flexibility they need to best serve their territories and customers. Servicing the loan from beginning to end saves the borrower time, and you can trust that when we say we can fund a loan, we do it. We do it with care because we are The People People!
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Year Started
2001
Time Zone
Pacific Standard Time (PST)
Disclaimer
Equal Housing Opportunity NMLS# 70876.
For legal information, visit https://assurancemortgage.com/legal/.
Find privacy policy at https://assurancemortgage.com/privacy-policy/.
For licensing information, go to www.nmlsconsumeraccess.org.