ABILENE, TX
Abilene, TX
For more than 130 years, First Financial has served the financial needs of customers just like you. While other banks have come and gone, First Financial has continued to grow.
Today, we are recognized as one of the nation’s most financiall... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
View All days
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
for
Evrything was communicated which made the process super easy!
Reply from Sarah Kappel
March 24th, 2026 06:15 PM
I'm pleased to hear that the communication made things easier for you, Yesenia. Ensuring a smooth process is always my aim. If there's anything more I can do for you, please don't hesitate to reach out.
for
Loved the process and great communication!
Reply from Sarah Kappel
March 24th, 2026 06:16 PM
I’m grateful to hear that you loved the process and found the communication effective, Matthew. Your feedback means a lot to me, and I’m here if you need any further assistance. Thank you for choosing me as your loan officer.
for
The ease and convenience of the whole process. I was able to complete everything in a timely manner without having to take off of work.
Reply from Sarah Kappel
March 24th, 2026 06:16 PM
I'm glad to hear that the process was convenient and fit smoothly into your schedule, Jimmy. It's important to me that things are as efficient as possible for everyone I work with. If there's anything more I can do for you, please feel free...
read more
Easy to work with, process was great.
Reply from Corie OConnor
October 14th, 2025 04:11 PM
Tyler, it's great to hear that you found the process to be straightforward and enjoyable. I strive to make each interaction as smooth as possible. If there's anything more you'd like assistance with, feel free to let me know.
for
Mrs. Kappel went above and beyond to assist me and my family in our home's purchase. She swiftly answered and questions at all times of day, and we could not have asked for a more professional , personable loan officer!
read more
Reply from Sarah Kappel
March 24th, 2026 06:17 PM
I'm truly touched by your kind words, Sergey. It was a pleasure to assist you and your family with the home purchase process. I'm glad to hear that you found my support helpful and that my responsiveness made a difference for you. If there's...
read more
No such thing as perfection!
Reply from Corie OConnor
October 14th, 2025 04:11 PM
Scott, I understand that achieving perfection is often a challenge. I'm committed to continually improving and making your experience as positive as possible. Should you have any suggestions or feedback, please feel free to share.
Corie provided outstanding service from start to finish. Her communication was timely, the process was efficient, and she made what could have been stressful feel easy and straightforward.
Reply from Corie OConnor
October 8th, 2025 03:40 PM
Thank you, Patrick, for your kind words. I'm pleased to hear that you felt the process was straightforward and stress-free. Timely communication and efficiency are priorities for me, so it's great to know that reflected in your experience....
read more
for
Sarah was always quick to answer our questions and explain anything we found confusing. She clearly worked to get us the mortgage we wanted and while also advocating for what was best for us.
Reply from Sarah Kappel
March 24th, 2026 06:17 PM
James, thank you for sharing your experience. It was my pleasure to assist with your mortgage needs and ensure that everything was clear and in your best interest. If there are any more questions or additional assistance you might need, feel...
read more
for
Sarah put a lot of effort to get us the best loan and rate. I appreciated how proactive she was with finding solutions for us despite the time zone difference.
Reply from Sarah Kappel
March 24th, 2026 06:18 PM
I'm truly glad to hear that my efforts made a difference for you, Brennan. I understand the challenges that time zone differences can bring, so I always strive to stay proactive and find the best possible solutions. Thank you for your kind...
read more
Everyone worked very hard to ensure financing would be in place to complete my purchase. Mine was not an easy loan and required extra effort to gain approval. I appreciated the personal feel and the fact that Corie treated my (relatively small)...
read more
Reply from Corie OConnor
October 1st, 2025 03:29 PM
Matthew, I'm grateful for your kind words. It was my pleasure to assist with your financing needs and to make sure you felt valued throughout the process. If you ever need further assistance or have any more questions, please feel free to reach...
read more
201–210 of 2963
About
For more than 130 years, First Financial has served the financial needs of customers just like you. While other banks have come and gone, First Financial has continued to grow.
Today, we are recognized as one of the nation’s most financially secure banking institutions. In fact, for the last 13 years, Bank Director magazine has listed First Financial among the top seven banks in the nation among banks in the $5B-$10B category.
Our “One Bank, multiple regions” concept combines the best of “Big Bank” customer benefits with the local decision-making and community involvement of a community bank. With multiple regional banks and 79 locations throughout Texas, we offer convenient banking options with a local, personal touch.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Our Company
Time Zone
Pacific Standard Time (PST)
Disclaimer
© 2024 - First Financial Bank, NA. All Rights Reserved