Waterstone Mortgage - Winter Park, FL

Winter Park, FL

4.93

(3,008)

Mortgage

Mortgage Loan Officer

Contact Info

(407) 644-0870

Winter Park, FL

https://www.waterstonemortgage.com/branches/winter-park-fl

Location & Business Hours

Business Hours

Sun

closed

Mon

9 AM to 5 PM

Tues

9 AM to 5 PM

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4.93

(3,008)

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5 Star

97%

4 Star

3 Star

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1 Star

We would like to express our gratitude to Cole for her exceptional expertise and instrumental role in assisting us with the successful acquisition of our new residence in South Carolina. The relocation from Michigan to South Carolina presented...

Waterstone Mortgage - Winter Park, FL has received a review with 1 star rating from Pat V

TL;DR: Positive initial experience soured by severe lack of communication and customer service. While I wouldn't recommend them to a friend, you'll probably be ok if it's a conventional/ easy transaction.Background: I serviced my construction...

Reply from Owner

January 8th, 2026 11:35 AM

Your concerns are noted. Thank you for reaching out.

Heather was amazing. As a first time homebuyer I leaned on her knowledge and transparency throughout the entire process. Her commitment to her job and willingness to go the extra mile for her clients truly sets her apart and made all the difference....

Nine months into the mortgage, Waterstone sold the account to another company. I could have lived with that but the company they sold to has BBB rating of D and a Trustpilot rating 1.9. I contacted them earlier to ask why my mortgage payment...

Kevin and everyone else we dealt with at Waterstone was awesome. From the time I reached out through actually closing on our house the experience was great! Kevin was super attentive to our needs, was always available for questions, and was...

Reply from Owner

January 8th, 2026 11:35 AM

Thank you for sharing your wonderful experience with us, Alex! It sounds like Kevin was there with you every step of the way, to help you achieve your dream of homeownership. Your experience truly shows the dedication Kevin has to his customers....

I worked with Waterstone Mortgage and Jorge Martinez based on a recommendation from a friend, and their team helped me get my first home.It was a rough go, but they managed to lock down a good rate before it jumped nearly half a point towards...

Reply from Owner

January 8th, 2026 11:35 AM

Thank you for sharing, Fern! We're thrilled to hear everything went so smoothly with your homebuying with the help of Jorge and his team. We hope to work with you again in the future.

great group of people to work with. very professional and helpful all the way through the process. thank you

Reply from Owner

January 8th, 2026 11:44 AM

Thank you for this 5-star review, PJ! Here at Waterstone Mortgage, the customer always comes first, and providing excellent customer service is our top priority. Thanks again.

🤩Beth and the exceptional team at Waterstone Mortgage truly surpass a mere 5-star rating! From the moment I connected with Beth to the day we finalized the purchase of our new home, their unwavering support was evident. Communication was top-notch,...

Reply from Beth Cherry at Waterstone Mortgage ...

May 6th, 2024 09:00 AM

Thank you for your recommendation, B! The team and I were thrilled we were able to provide you with a positive homebuying experience. We look forward to working with you again when the time to refinance or buy a new home is right. Keep in touch....

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About

At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2000

Time Zone

Eastern Standard Time (EST)

Disclaimer

Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions