Sequim, WA
A Higher Standard of Lending
Sequim, WA
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Fri
8:30 AM to 5 PM(Open now)
Sat
closed
Sun
closed
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Reviews from Web
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The electronic communications were challenging throughout. I often didn't receive the communications or they were addressed to my spouse or my responses weren't recorded/kept.
Reply from Deon Kapetan
August 3rd, 2026 02:02 AM
Hi Judith, I apologize for the issues you faced with electronic communications during the process. It's important to me that all communications are clear and accurately addressed, and I regret any inconvenience this caused.
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Deon's background includes many decades of lending experiece and supurb customer service. This is why I never have any hesitation referring her to my clients.
Reply from Deon Kapetan
July 31st, 2026 04:18 PM
Nell, thank you for your kind words and your confidence in my experience and customer service. I'm pleased to know that you feel comfortable referring me to your clients. You always have some of the most amazing clients and I love working with...
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Deon is personable, knowledgeable, and accommodating. We appreciated her sense of humor throughout our home buying experience and quick closing!
Reply from Deon Kapetan
July 30th, 2026 04:36 PM
Kathleen, thank you for your review, I'm pleased to hear that my sense of humor added to your home buying experience and that the quick closing met your expectations. I really enjoyed working with you and Vic as well. If you ever need assistance...
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Matthew was patient, comprehensive and commmunicative throughout our preapproval and mortgage process. We learned a lot from him and would highly reccommend working with him, especially for first time home owners.
Reply from Matthew Holland
July 29th, 2026 11:21 PM
Thank you for your kind words, Ivy. It was an absolute pleasure to help you through the buying process, and your recommendation is truly appreciated! Wishing you and the family the very best in your new home!
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The efficiency and friendliness was exceptional
Reply from Deon Kapetan
July 24th, 2026 11:34 PM
Christopher, I appreciate your kind words about the efficiency and friendliness you experienced. It's great to know that these aspects stood out for you. If you need any further assistance, I'm here to help.
Matthew is very clear and direct, as well as perfect when communicating with first time home buyers. This makes their experience one of comfort and non stressful. Great job! He also is extremely caring and calming to frustrated Brokers :)
Reply from Matthew Holland
July 22nd, 2026 06:17 PM
Thank you for your thoughtful review, Patricia. A comfortable and stress-free experience for first-time home buyers is always my goal! I so greatly appreciate your partnership, trust, and kind words. Thank you, Patricia.
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every thing...best ever place
Reply from Deon Kapetan
July 22nd, 2026 02:24 AM
Hap, I'm pleased to hear that you had such a positive experience. Your kind words mean a lot, and I'm grateful for your feedback. If there's anything more I can assist with, please don't hesitate to let me know. Until then keep up making all...
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Matthew was great to work with. He communicated wth us throughout the entire process which made it very easy. Matthew and his team were great to work with. I would recommend Matthew to anyone looking for a lender.
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Reply from Matthew Holland
July 20th, 2026 03:35 PM
Thank you for your kind words, Ann. It's great to know that both my team and I could provide a positive experience. Your recommendation is truly appreciated!
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Consumate professional. Outstanding communication skills. Calm reassurance under pressure circumstanes.
Reply from Deon Kapetan
July 15th, 2026 07:59 PM
Mark, thank you for your kind words. I'm pleased to hear that my communication skills and reassurance were helpful during the process. If there's anything else you need for you and your clients, I'm here to assist.
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Initially you gave me confidence that this was going to go smoothly. Throughout the process communication was impeccable. The outcome, everything went smoothly. Thank you very much.
Reply from Mariia Bush
July 6th, 2026 08:35 PM
Steven, I appreciate your kind feedback and am pleased that the process went smoothly for you. It's good to know that my communication helped build your confidence along the way. Thank you for choosing to work with me.
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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