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Ruoff Mortgage - Mount Pleasant, MI
Mount Pleasant, MI
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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9 AM to 5 PM
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closed
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closed
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Reviews from Web
Guild Mortgage was nothing short of exceptional throughout the loan process for my home. Freida, Traci, and Wyatt were absolute superstars. From start to finish, they made sure I had everything I needed to successfully secure my loan, even...
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Reply from Wyatt Ervin, Ruoff Mortgage
October 26th, 2026 09:21 PM
Theressa, thank you for sharing your experience. Helping you navigate the loan process was indeed a priority for me, Freida, and Traci, and I'm pleased that we could make it a positive part of your journey. Your trust and confidence, especially...
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Wyatt Ervin, Ruoff Mortgage has received a review with 5 star rating from Matt H
The team was always ready to answer our questions. They were prompt in their responses, and got the job done quick!
Reply from Wyatt Ervin, Ruoff Mortgage
October 26th, 2026 09:21 PM
Matthew, I'm pleased to know that you found the support and responsiveness from the team effective. It's my goal to provide timely assistance and ensure everything moves smoothly for you. Should you have any more questions or need further help,...
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Communication was poorBuying a house is overwhelming but when you are not told about fees or even know what your down-payment going to be before you get a contract to sign it turns to infuriating Everyone was professional when speaking with...
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Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
We are sorry that you had this experience and thank you for sharing this concern. We've taken note of your feedback and are committed to resolving this matter promptly. Our team will contact you soon to address this. Your satisfaction is important...
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Rick and Freida were very responsive and on top of everything necessary to process and close my new home loan. Rick was exceptional at responding to my questions and concerns. He was available many times outside business hours. Both Rick and...
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Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
I truly appreciate your feedback, Melisa. It's encouraging to know that my efforts, along with Freida’s, made your loan process smooth and satisfactory. Being available and addressing your questions promptly is a priority for me, and I'm glad...
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I had one initial phone call and after that call with Rick Ervin not once was a phone call returned. email is not easy for me to access and no one cared or let me knii out w to look for emails by phone or text. My many requests were ignored...
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Reply from Rick Ervin, Ruoff Mortgage
October 26th, 2026 09:20 PM
I’m sorry to hear about your experience and we’re committed to making things right. We want you to know that it's important for us to deliver excellent service, and we take your review seriously. Our dedicated team will be reaching out to you...
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Excellent service, extremely helpful and patient in explaining anything I didn’t understand.
Wyatt was very friendly and helpful, if he wasnt wasn't sure of an answer he looked into it right away and got back to me.
Wyatt Ervin, Ruoff Mortgage has received a review with 5 star rating from TJ J
Wyatt was awesome!
Reply from Wyatt Ervin, Ruoff Mortgage
October 26th, 2026 09:21 PM
Thank you for the Review TJ!
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2026
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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