P
PRK Austin, TX
Austin, TX
Our goal at Parkstone Mortgage, LLC, is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of... Show More
Location & Business Hours
Business Hours
Mon
8:30 AM to 5 PM
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
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Reviews from Web
Kasey was very responsive and always got back to me quickly. Couple things weren't explained as well as I would have liked but overall enjoyable working with her
for
We had a great experience from start to finish. The entire team was professional, responsive, and kept us informed throughout the process. Any questions or concerns we had were addressed quickly, and they worked hard to make sure everything...
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The whole process went very smoothly.
Reply from Chris So
June 19th, 2026 07:08 PM
I'm pleased to hear that the process went smoothly for you. Thank you for your kind words, and if there's anything else I can assist you with, please feel free to reach out.
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Great communication throughout the process
There was great communicat throughout the process. Crystal was very knowledgable and it was great working with her.
Everything
Reply from Crystal Ramsey
June 19th, 2026 07:10 PM
Glad to hear this! Thank you for your 5-star review.
cllear and quick communicatio.
Reply from Kasey Hampton
June 19th, 2026 07:21 PM
I'm so pleased to hear that you found my communication clear and quick. Thank you for your kind words.
I Just want to state that any low marks are not on crystal at all. This all stemed from the issues we had with Veronica. I lost all confidence in Veronica on the first day when she sent an email getting my wife's name wrong. Things like this...
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Reply from Crystal Ramsey
June 9th, 2026 08:39 PM
Thank you for your feedback and for your kind comments regarding my role in your transaction. I am truly sorry that your overall experience did not meet your expectations. I understand how frustrating it can be to receive repeated requests...
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Always picked up my calls and always answered my questions in a professional and timley manner. Went above and beyond!!!
Veronica should not be employed. She is awful. Our experience with this team was horrid. They were not timely about any part of this process. After signing documents to close, I was forced to sit in the closing office for FOUR hours waiting...
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Reply from Crystal Ramsey
June 9th, 2026 08:30 PM
Thank you for taking the time to share your feedback. I am truly sorry for the frustration and delays you experienced throughout your closing process. I understand how disappointing it must have been to spend hours waiting on closing day, especially...
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About
Our goal at Parkstone Mortgage, LLC, is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted Parkstone Mortgage with their home financing.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1992
Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 2065952
Gallery
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov