P
PHM Dallas, Carrollton, TX
Carrollton, TX
Our goal at Priority Home Mortgage, L.P., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousan... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 5 PM(Open now)
Fri
8 AM to 5 PM
Sat
closed
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Reviews from Web
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Jason is a good guy. Informative, responsive, and charismatic.
Reply from Jason Thomas
September 29th, 2023 08:36 PM
I'm incredibly grateful for your kind words and positive review, Andrew. It's my top priority to provide information in a responsive manner while also fostering a positive relationship with clients!
Always active and always helpful with all of our questions (no matter how dumb they were :) Thanks, Celina!
Reply from Celina Johnson
February 8th, 2024 02:31 PM
Thank you so much for the positive review, Hassanean! I'm thrilled to hear that you found our interactions helpful. No question is ever dumb - it's always important to clarify everything so you can make informed decisions. It was a pleasure...
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I appreciate everyone's help at Priority Mortgage. Thank you for your professionalism and great customer service.
Reply from Brian Tucker
October 11th, 2023 01:55 PM
I'm thrilled to hear that you had such a positive experience. We pride ourselves on our professionalism and dedication to customer service, so your feedback is greatly appreciated. We strive to make the mortgage process as smooth and straightforward...
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Bridget provided very helpful advise at every step during the loan approval process. She also provided excellent guidance in using the PORTAL with a list of required documents and also those documents already accepted.
Reply from Bridget Kelly
September 27th, 2023 07:07 PM
I'm so glad to hear that you found our advice and guidance helpful during your loan approval process, Robert. It was my pleasure to make this process as smooth as possible for you. Your feedback is greatly appreciated and will aid in our continuous...
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Did not respond to emailed questions
Reply from Amy Bott
March 28th, 2025 04:27 PM
I'm really sorry to hear about your experience, Deborah. My goal is to provide the best customer service possible, and it seems like I fell short this time. I apologize I didn't respond to your emailed questions. Sometimes, messages can inadvertently...
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Celina is a dedicated hard working member of your team who gets the job done. Every interaction was a fun engaging experience which left me feeling confident in her abilities. Loved working with her. She made a complex process feel easy and...
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Reply from Celina Johnson
February 8th, 2024 02:31 PM
Thank you so much for your kind words, Stephen. I'm thrilled to hear that you felt confident with the mortgage process and that you had a fun and engaging experience. That's exactly the kind of service we aim for. Your review made my day! I...
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Emily Arbonies
Everything went great . I had an overall good experience with Emily
Reply from Emily Arbonies
September 21st, 2023 02:19 PM
I truly appreciate your kind words and the excellent rating, Sai. Thank you!
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She conducted a credit check without prior notification, failed to communicate about extending rate locks for 60 days as she did for others, added discount points in exchange for the market rate, and requested a rate lock extension for one...
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Reply from Amy Bott
March 28th, 2025 04:27 PM
I sincerely apologize for your experiences, Ravindra. The process of obtaining a mortgage can be complex and it is never my intention to make it more difficult. I'm sorry if you felt the communication was not up to your expectations, as I strive...
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Extremely responsive and informative every step of the way. Very happy that I've had the opportunity to work with Amy while we made this huge purchase
Reply from Amy Bott
March 28th, 2025 04:27 PM
Thank you so much for your kind review, Jamere! I'm thrilled to hear that you were pleased with the service you received. It was a pleasure being able to assist you with your purchase and I wanted to ensure you felt informed and confident every...
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Quick and thorough responses to our questions. Walked us through financial breakdowns and was open when a number was off and immediately corrected it. Built a ton of trust with us
Reply from Celina Johnson
February 8th, 2024 02:31 PM
I'm absolutely delighted to hear about your positive experience, Sarah. It's been a pleasure working with you and I'm glad that my approach built trust with you. I aim for transparency and accuracy in all my interactions, and I'm thrilled that...
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About
Our goal at Priority Home Mortgage, L.P., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted Priority Home Mortgage with their home financing.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1992
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 311939
Gallery
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov