Northpointe Bank - North Charleston, Grand Rapids, MI
Committed to making homeownership easy!
Grand Rapids, MI
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value an... Show More
Location & Business Hours
Business Hours
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closed
Mon
8 AM to 6:30 PM
Tues
8 AM to 6:30 PM
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Reviews from Web
Paul and Jenn were phenomenal.The mortgage process was painful and degrading. I was being kind giving an OK rating. The mountain of documentation provided together with credit reports should have told a very clear story. Instead it felt like...
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Reply from Paul Munsie - Northpointe Bank
July 23rd, 2026 04:27 AM
Thank you for sharing your experience, Pollyann. I'm sorry to hear that the mortgage process felt challenging and frustrating for you. I appreciate your feedback and will certainly take it into consideration to help improve our processes, to...
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Jim quickly helped me get through the Northpointe loan application process. He was easy to reach and was always focused on my needs in our conversations. I would highly recommend Jim to anyone.
Jim Van Law was a pleasure to work with. Other lenders didn't care if I needed to secure a loan quickly. And quickly because they wasted so much time. Jim understood my concerns and made the process pleasant and I am very pleased to be ready...
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Reply from Jim Van Law - Northpointe Bank
July 21st, 2026 08:51 PM
Jim, I appreciate your kind words. It's good to know that the process was pleasant for you, and being ready for your closing ahead of time is a wonderful outcome.
Great experience overall. Jim and Sebastian were on top of things and made it easy for me to get the right documents in for closing. My only concern was receiving the final statements so close to the actual closing, which definitely made me...
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Reply from Jim Van Law - Northpointe Bank
July 21st, 2026 08:52 PM
Ryan, I'm thankful for your kind words and happy to hear that you felt supported throughout the process. I'm glad I could reassure you and address your concerns about the final statements.
Jim and team were very knowledgeable, responsive and great to work with. Jim created an even better option than webhad we had hoped for. We've already recommended him!
Reply from Jim Van Law - Northpointe Bank
July 4th, 2026 07:15 PM
Lisa, I appreciate your kind words and am glad to hear that you found our team knowledgeable and responsive. Creating a great option for you was a priority, so it's nice to know it exceeded your expectations. Thank you for recommending me!
Jim Van Law - Northpointe Bank has received a review with 5 star rating from Carolyn C
Reply from Owner
July 21st, 2026 08:52 PM
I appreciate the high rating, Carolyn! If there's anything further I can assist you with, please feel free to reach out.
So easy to reach, felt like we were the only application he was working on (sure that's not the case!) closed so quickly with no issue thank you Jim!
Reply from Jim Van Law - Northpointe Bank
July 2nd, 2026 05:17 PM
Carolyn, I appreciate your kind words and am happy to hear that you felt prioritized and that the process went smoothly. It's great to know that everything closed quickly without any issues.
No surprises. Clear communication throughout.
Reply from Paul Munsie - Northpointe Bank
July 1st, 2026 04:15 PM
It was a pleasure to help your family! You folks were super! Blessings on your new home!
Jim and his team worked around the clock to make sure we got the mortgage on the house we wanted with a very quick turnaround! We appreciated all that they did for us.
Reply from Jim Van Law - Northpointe Bank
June 29th, 2026 01:04 PM
Donna, thank you for your kind words. I'm pleased that we could secure the mortgage with a quick turnaround for you. It was truly a team effort, and I'm grateful for the opportunity to assist you in getting the house you wanted.
Great experience, rapid professional closing
Reply from Owner
June 29th, 2026 01:04 PM
Andrew, many thanks for the kind words.
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About
Northpointe Bank, headquartered in Grand Rapids, Michigan, is a client-focused company that provides home loans and retail banking products to communities across the nation. Our mission is to be the best bank in America by bringing value and innovation to the people we serve. For each of the past nine years, Independent Community Bankers of America® has ranked Northpointe Bank as a top-performing bank in the nation out of approximately 5,000 ICBA member banks.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Addresses and Serving Areas
Primary Serving Area
Year Started
1999
Time Zone
Pacific Standard Time (PST)
Disclaimer
Northpointe Bank | 3333 Deposit Drive NE, Grand Rapids, MI 49546-6744 | Equal Housing Lender