New American Funding - Austin, TX

Austin, TX

4.95

(1,329)

Mortgage

Mortgage Loan Officer

Contact Info

(800) 450-2010

Austin, TX

https://www.newamericanfunding.com

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4.95

(1,329)

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5 Star

98%

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These challenges not only made the process difficult but also amplified an already stressful situation.Here are the main areas that contributed to the unpleasant experience:Lack of Clear and Consistent Communication: I found myself having to...

Reply from Samantha Bustos

December 5th, 2024 04:06 PM

I'm sincerely sorry to hear about the challenges you faced, Alexandro. Your feedback is very important to us at New American Funding and we deeply regret that the process caused you additional stress. We agree that clear communication and prompt...

Jessica was able to answer questions even after hours, that was very nice and convenient for us. Very professional and helpful since I'm always asking sometimes multiple times the same questions until I understood.

Reply from Jessica Amaya

December 5th, 2024 03:10 PM

I'm thrilled to hear that you had such a positive experience, Enrique! Being there for you after hours and helping you understand the process are parts of my commitment to providing excellent service. I'm glad to have been able to assist you...

Every question I had was answered immediately

Reply from Samantha Bustos

December 5th, 2024 03:10 PM

I'm so glad to hear that you had a positive experience, Gregorio! Prompt communication and clarity is something I aim for with all my clients at New American Funding. It's wonderful to know that you recognized and appreciated that! Your 5-star...

Everyone at NAF was helpful and made me feel like they where here along side me threwout the whole process ! I never felt alone during this whole process ! Thank you !

Reply from Samantha Bustos

December 4th, 2024 03:47 AM

Carlos, I'm thrilled to hear that you felt supported throughout the process; that's exactly what we aim for at New American Funding. Your satisfaction is our top priority, and hearing that we achieved that is the best thing we could hope for....

Everyone that helped me through this process was super courteous,helpful, and very knowledgeable. They worked hard and did everything they said. All was on time and made this experience a lot less stressful. Thank you all !!

Reply from Daniela Rincon

December 3rd, 2024 03:44 PM

I'm delighted to hear that you had such a positive experience with us at New American Funding, Michele. Our team aims to provide the best service and make the process as stress-free as possible. I'm thrilled we were able to fulfill these objectives...

All the staff involved on this scroll were very professional and helpful

Reply from Samantha Bustos

November 28th, 2024 03:23 PM

I greatly appreciate your feedback, Jose! I'm happy to hear that you had a positive experience with our team at New American Funding. We strive to provide the highest level of professionalism and assistance for our customers. Your 5-star rating...

i had a great experience with all the staff's that helped me on the whole process , thank y'all so much for teve.

Reply from Daniela Rincon

November 25th, 2024 06:42 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

Clear communication about what was needed next to progress in the process

Reply from Sarah Peterson - New American Fundi...

November 15th, 2024 02:21 PM

Thank you Summer!! Enjoy your home

I am very grateful for the help I received by everyone involved .

Reply from Daniela Rincon

November 24th, 2024 04:09 AM

I'm thrilled to hear that you had such a positive experience, Jose. Your feedback is greatly appreciated and it was truly a pleasure to assist you. We strive to provide excellent service at New American Funding and I'm glad we were able to...

Samantha was great to work with. She made the home buying experiance smooth and was very helpful with any buyer questions. Overall wonderful lender.

Reply from Samantha Villarreal - New American ...

November 13th, 2024 04:19 PM

Thank you so much! It was a pleasure working with you too! You did an awesome job staying on top of everything I really appreciated all your help!

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About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Central Standard Time (CST)

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