New American Funding - Austin, TX
Austin, TX
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integr... Show More
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Communication was lacking the week of closing. Our closing was pushed back two days and the closing documents were still not ready.
Reply from New American Funding Admin
December 11th, 2025 05:55 PM
I am truly sorry that you were unhappy with our service. We strive to be responsive to our customers and in reviewing the emails, phone calls, and texts messages, it shows that I responded to all within minutes if not instantly. We received...
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Thank you so much for your help in this big process! We didn't think we would ever become or be able to become homeowners however yall made the process easy and we're very helpful!
Reply from New American Funding - Vanessa Rodr...
December 17th, 2025 08:09 PM
I'm so pleased to hear that I could be a part of your journey to homeownership, Moises. It's truly rewarding to know that you felt supported throughout the process. If there are any more ways I can assist you in the future, please don't hesitate...
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The communication and service from Sarah is as excellentas. I am lookinh forward to working with her again.
Reply from New American Funding - Sarah Peters...
December 8th, 2025 02:22 PM
Thank you Liz! It was a pleasure working with you as well. I look forward to it!!
GREAT COMMUNICATION!
I had the pleasure of working with Samantha and she made the entire process so smooth and stress-free. From day one, she took the time to explain every option clearly, answered all my questions, and was always just a call or text away. You...
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From the beginning there was always someone to call or email for any questions we had .
Reply from New American Funding - Samantha Bus...
December 15th, 2025 04:42 PM
I’m really glad to know that you felt supported and had someone to reach out to whenever needed. Providing clear communication is important to me, and I'm pleased it met your expectations. Thank you for sharing your feedback, Alejandro.
Dani was very personal and always a phone call or text away! She was always helpful and made sure I understood everythin.
Reply from New American Funding - Daniela Rinc...
December 12th, 2025 04:01 PM
Amanda, I truly appreciate your kind words. Knowing that I could be a reliable point of contact for you and provide clarity throughout the process is important to me. If there's anything more you need or any questions arise, don't hesitate...
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Samantha and her team were awesome! Always had great communication, and were helpful throughout the whole process!!
Reply from New American Funding - Samantha Bus...
December 12th, 2025 03:12 PM
It's great to hear that you found the experience with me and my team so positive. I'm glad that our communication and support met your expectations throughout the process. Thank you for sharing your feedback, Melissa.
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Randy is a plethora of knowledge. Love working with him!
Diana Zelaya was a great communicator with timely updates. Thank you!
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About
New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2003
Time Zone
Central Standard Time (CST)
Disclaimer
NMLS Consumer Access © 2026 New American Funding, LLC. All Rights Reserved.
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing
NMLS ID#6606.
Corporate Office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. 800.450.2010
Licensing