New American Funding - Boerne, TX

Boerne, TX

4.95

(442)

Mortgage

Mortgage Loan Officer

Contact Info

(830) 965-8196

Boerne, TX

https://www.newamericanfunding.com

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4.95

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Several mistakes were made. There was a $10,000 seller credit that should not have been there. Then there was an issue with the interest rate changing from one day to the next. Also, Cyrena missed the fact that the seller is a disabled vet...

Reply from Cyrena Adams Durkee

September 5th, 2025 01:34 AM

Kenneth, I appreciate you taking the time to share your experience. I'm truly sorry to hear about the issues you encountered during the process, including the challenges with the seller credit and interest rate fluctuations. I understand how...

We felt supported throughout the whole process. Cyrena and her team lessened the stress and worry of the house buying process.

Reply from New American Funding - Cyrena Adams...

August 27th, 2025 11:49 PM

I'm very glad to hear that you felt supported during your home-buying journey, Justin. Easing stress and worry is an important part of what I aim to do for my clients, and I'm pleased that you found the process more manageable with my assistance....

She always answered my calls kindly and kept me informed of the progress of my loan , she did a great job

Reply from Mary Moreno

August 30th, 2025 10:12 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

Mary was always available anytime day or night and made the process so easy for all parties involved.

Toby is hands on with her files, always picks up her phone or returns a text. I feel She goes far and beyond for me but im sure she makes all her agent feel like that . Love working with her!

Made process so smooth!

Excellent communication by making us feel welcomed and heard.

Reply from Toby Leal

August 18th, 2025 09:20 PM

We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.

Cyrena and her team provided information and answers every step of the way. They communicated exceptionally well throughout the entire loan process.

Reply from New American Funding - Cyrena Adams...

August 8th, 2025 02:30 PM

Thank you so much for your kind words, Enrique. It was truly my pleasure to be part of your loan process and to provide the information and support you needed. I'm glad to hear that clear communication made a positive impact during your experience....

The process was heted up towards the end but these two ladies kept their cool and delivered result. That to us is AMAZINGLY GREAT.

Reply from New American Funding - Cyrena Adams...

August 7th, 2025 12:34 AM

Anthony you and Magdalene also kept cool and hung in there. I’m honored to have you as a client. Thank you!!

They explained very well on the papers and always helping us during the process. Very friendly and good communication.

Reply from Mary Moreno

August 16th, 2025 04:34 PM

We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.

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About

New American Funding is a leading mortgage lender and servicer dedicated to providing exceptional home loan solutions to individuals and families across the United States. With a strong commitment to customer service, innovation, and integrity, we strive to make the dream of homeownership a reality for all. As a direct lender, New American Funding has the flexibility to offer a wide range of loan programs, including Conventional, FHA, VA, USDA, and Jumbo loans. We utilize cutting-edge technology and industry-leading tools to streamline the application and approval process, making it faster, more efficient, and transparent for our customers. Our mission is to help our customers achieve their dreams.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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