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Pinnacle Home Loans, San Ramon, CA
San Ramon, CA
At Pinnacle Home Loans, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operation... Show More
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Tony Scarpero
TONY KEPT ME INFORMED EVERY STEP OF THE WAY THROUGH THE PROCESS
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Karla Garcia
10/10 best experience. I felt like I could trust Karla and when speaking to her it felt as if a family member was helping me. Super proactive, on time, and very professional.
Reply from Karla Garcia
June 1st, 2023 04:27 PM
I just wanted to take a moment to express my sincere gratitude for choosing to work with me for your loan needs. It was an absolute pleasure working with you both every step of the way, and I am so glad that we were able to provide you with...
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Karla Garcia
Karla was great. She was very communicative. She answered all the questions the clients had and was there every step of the way. I'd definitely recommend Karla to clients.
Reply from Karla Garcia
April 24th, 2024 09:50 PM
Thanks Matt, looking forward to our next adventure helping another family!
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Stacey Fleece
Stacey was super creative and able to find a loan that worked for my client. It got a little hairy at the end and we almost did not close yesterday, but her team scrabbled, performed and my title officer worked her magic.
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Yesenia Bernardo
Yesenia was very proactive in her communication. She explained items very well to my clients and they were very satisfied with her work. I will continue to refer business to her in the future.
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Tamara Torkelsen
I’m not sure how the communication could be so misunderstood, but if I’m communicating that we need to make a change two weeks before closing and it’s ignored until the final moment and I have to involve a supervisor, then something is broken....
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Reply from Tamara Torkelsen
May 14th, 2025 02:30 PM
We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ********************* as we would like to address your concerns.
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Toni Ryan
Toni was very on top of providing information and making sure as new home buyers we understood exactly what was going on every step of the way!
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Yesenia Bernardo
Súper excelente
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Tamara Torkelsen
She was really easy to work with and explained every step along the way. It made the whole home buying process easy and stress free.
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Yesenia Bernardo
They are super nice
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About
At Pinnacle Home Loans, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
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