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Pinnacle Home Loans, San Ramon, CA
San Ramon, CA
At Pinnacle Home Loans, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operation... Show More
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Julie Obray
Working with Julie was a real pleasure. She is so caring and knowledgeable. She made me feel like I was working with a good friend! Thanks Julie for you all you do.
Reply from Owner
January 9th, 2026 09:51 AM
Thank you, Lorraine! I loved working with you for the second time! You are more than a client. You have become a friend!
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Andrew Wachter
Andrew is disorganized and has terrible communications skills. Following a very tight deadline where the initial investor declined to back the loan, Andrew continued to operate in a lackadaisical manner for us (his customers). His lack of communication...
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Andrew Wachter
We have done a number of mortgage transactions and refinances. The lack of communication was abhorrent. We ended up closing at 5:10 PM when we were supposed to close at 9:30 AM
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Tamara Torkelsen
I mostly worked with Alexis and she was fantastic! I can't say enough good things about her. She was extremely communicative, timely, and always willing to problem solve when we ran into issues. She was encouraging, yet realistic about what...
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Reply from Tamara Torkelsen
May 14th, 2025 02:30 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
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Karla Garcia
Karla always goes above and beyond. There were some setbacks because of the HOA documents required, and she kept a positive attitude and ensured that she would find a way to get the job done no matter what. Her kindness and education are invaluable....
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Reply from Karla Garcia
April 15th, 2025 04:19 PM
I'm so happy to hear that you appreciated my efforts in navigating the challenges with the HOA documents. You know how much I love working with you also. Your recommendation means a lot to me, and I'm grateful for your kind words. Always fun...
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Karla Garcia
Karla reached out to us but let us find our way back to her while we explored working with another lender. When we returned, she was gracious, encouraging, and diligent about her work. We will certainly recommend her to other people!
Reply from Karla Garcia
September 14th, 2024 04:50 PM
Thank you so much for your incredibly kind words and a perfect rating, Brenda! I'm thrilled to hear that you felt comfortable exploring your options - that's exactly what I aim for. It brings me great joy to know you appreciated my diligence...
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Karla Garcia
Not only does Karla really know what she's doing, but she's a great communicator about what's going on within the process of securing a loan. We always knew where things stood. She's also a very nice person and great to talk to. Top marks!
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Reply from Karla Garcia
September 14th, 2024 04:51 PM
Hi Kirk, I'm truly humbled by your positive feedback. It was an absolute pleasure assisting you with your loan process. I strive for clear communication and I'm thrilled to hear that you found this beneficial. Thank you for your kind words...
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Karla Garcia
Great communication and help.
Reply from Karla Garcia
September 14th, 2024 04:51 PM
Thank you, Issac, for your kind words and the perfect rating. I am pleased to hear that you found our communication and assistance satisfactory. Here at Pinnacle Home Loans, we strive to provide the best possible service to our clients. Your...
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Karla Garcia
Karla always goes the extra mile to help her clients. This was a first time home buyer and she is helpful, patient and knowledgeable.
Reply from Karla Garcia
September 5th, 2024 05:17 PM
I'm delighted to hear your kind words, Lurah. Your feedback means a lot to me. I do my best to ensure that my clients have all the information they need to make informed decisions. And it is always a pleasure to work with you Lurah!
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Tamara Torkelsen
Everyone was wonderful! Very grateful for everything.
Reply from Tamara Torkelsen
May 14th, 2025 02:30 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
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About
At Pinnacle Home Loans, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
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