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Pinnacle Home Loans, Benicia, CA
Benicia, CA
At Pinnacle Home Loans, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operation... Show More
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Tim Steele
Mr. Tim was absolutely amazing from the very beginning. He inspired confidence with his knowledge and friendly personality, which motivated us to move forward with him. He was always attentive and quick to respond to all our questions, explaining...
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Reply from Tim Steele
October 25th, 2025 04:27 PM
Thank you so much! It was such a pleasure to work with you both, and I’m so glad I could assist you with your beautiful home purchase. Congratulations!!!
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Tim Steele
Tim was incredibly responsive and accommodating to our availability. He answered all our questions clearly and thoroughly. He also speaks Spanish, which allowed us to switch to our native language whenever we needed a better understanding of...
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Reply from Tim Steele
October 25th, 2025 04:30 PM
Thank you for your beautifully written review, and it was such a joy to work with you both! I appreciate your trust in me, and my team, and I’m so happy that you chose to work with me. 🙂
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Guillermo Chavez
Working with Guillermo and his team was an exceptional experience from start to finish. They guided us through every step of the home loan process with professionalism, patience, and genuine care. Their consistent communication kept us well-informed...
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Tim Steele
After Leslie went on Vacation the communication was greatly lacking. My experience up to that point was amazing and what I expected. Even after she returned she followed up to let me know what to expect and watch for when I got the first bill....
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Reply from Tim Steele
September 27th, 2025 05:33 AM
Sandra, thanks for your feedback, and I’m sorry that me and my team didn’t meet your expectations. We closed very early to accommodate your move before the school year, and my daughter leaving for college, but clearly we needed to do better....
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Tim Steele
There was a communication breakdown towards the end of the deal that left myself, my client (your client too- she paid a lot of money) and all parties in the transaction very out of touch. Deadlines were missed, promises for updates were neglected,...
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Reply from Tim Steele
September 24th, 2025 03:01 PM
Wow…I’m sorry to hear that, and a bit puzzled as we were all in communication every couple of days, and we closed early in under 25 days before the school year started, way before our contract close of escrow. I will strive for better…
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Nick Ridge
Truly professoonal - I highly recommend Nick and will use his services with all my loans
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Guillermo Chavez
Guillermo Chavez has received a review with 5 star rating from Nelson C
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Guillermo Chavez
Excellent customer service and super fast results
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Guillermo Chavez
Great communication. Very helpful.
Reply from Guillermo Chavez
August 5th, 2025 10:23 AM
It was a great experience, and I'm so happy to be part of your team in finding and getting your dream home. Congratulations to everyone, and I'm looking forward to helping your family and friends achieve the American dream.
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Guillermo Chavez
Guillermo was willing to answer any questions.
Reply from Guillermo Chavez
August 5th, 2025 10:29 AM
Maida, I'm thrilled for you. It was a fantastic decision to acquire this home. This is the first of many investments you'll make to grow your wealth. Congratulations!!!!
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About
At Pinnacle Home Loans, you are guaranteed to work with an experienced loan officer and support staff. No call centers, no 800 numbers, no robotic phone systems, no barriers between your loan officer and our executive team, and an operations staff working with one goal in mind to ensure the best mortgage process for each and every customer.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
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