Luminate Bank - Delray Beach, FL

Might have been Covid or the high volume of re-fi's, but it just took too long start to finish. other than than All good.

It was a great experience and Charles and team were a pleasure to work with

Knowledgable, responsive and friendly. Great experience.

Charles was vey great to work with and got to the point. I will be using him again for my next purchase.

Charles and the whole staff was awesome. They made this process go very smoothly

Step by step guidance with professionalism

There were large gaps in time between submissions and next steps. The portal should be able to tell the customer where the review is in the process and how much time is remaining before closing.

Easy to deal with Good communication Sticks to commitment

The overall ease of the transaction. Convenient and done mostly online.

Better explanation of the payments needed to refinance mortgage. When we spoke with Charles it appeared that the costs of refinance will not be high but at the time of closing it required a significant amount of cash. Charles does this for...