Ruoff Mortgage - Lorain, OH
Lorain, OH
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
What made my experience excellent was the outstanding customer service. The team was professional, responsive, and communicated clearly throughout the entire process. They were punctual, helpful, and made everything smooth and stress-free....
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Reply from Felix Velez
July 7th, 2026 08:41 PM
Roanny, I'm pleased to hear that you found the customer service to be outstanding. It's great to know that our team's professionalism and clear communication made your experience smooth and stress-free. Your appreciation for our attention to...
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Rodney and team were wonderful ans and so easy to work with. Rodney is the first loan officer to ever come to my closing, it was a nice touch and he was there to answer any questions I had
Daily communications
Reply from Rodney Reynolds, Ruoff Mortgage
July 2nd, 2026 04:44 PM
Juan, I appreciate your feedback on the daily communications. Keeping you informed is a priority for me, and I'm glad it met your expectations. If there's anything more you need, feel free to reach out.
Scott Dillen, Ruoff Mortgage has received a review with 5 star rating from Dwayne W
Reply from Owner
July 2nd, 2026 07:01 PM
Thank you for the 5-star rating, Dwayne. I'm glad to know that you had a positive experience with Ruoff Mortgage. If you ever need assistance in the future, feel free to reach out.
Took care of everything
Reply from Scott Dillen, Ruoff Mortgage
June 22nd, 2026 02:51 PM
I'm pleased to know that everything was taken care of smoothly for you, Dwayne. If you ever have any more needs or questions in the future, feel free to reach out.
Personal attention and detailed explanation
Reply from Rodney Reynolds, Ruoff Mortgage
June 29th, 2026 02:42 PM
Herbert, I'm grateful for your feedback on the personal attention and detailed explanations you received. It's important to me that you feel well-informed throughout the process. If you have any more questions or need further assistance, please...
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Communication
Mr. Reynolds was both knowledgeable and friendly. He seemed to have my best interest in mind.
Scott was amazing to work with and kept us informed the entire time. He made it way easier than we anticipated and stayed optimistic and encouraging the whole time. Highly recommend going through Scott at Ruoff!
Reply from Owner
June 22nd, 2026 04:50 PM
I'm happy to hear that you found the process easier than expected, Brookelyn. Keeping you informed and maintaining a positive outlook is something I strive for with all my clients. I truly appreciate your recommendation and am here for any...
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Scott was amazing to work with, he really knows what he's doing and kept us very informed through the whole process. He was encouraging and optimistic the entire time and made the process way easier than we expected. Highly recommend Scott...
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Reply from Scott Dillen, Ruoff Mortgage
June 9th, 2026 08:13 PM
Thank you for your kind words, Brookelyn. I'm happy to hear that you felt informed and supported throughout the process. It's great to know I could make things easier for you. Your recommendation of both myself and Ruoff means a lot.
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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