The Lighthouse Group, Knoxville, TN
Knoxville, TN
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
This was my first time buying a house and Brian and his team made the process so smooth and easy. They are all efficient and proactive about the services they provid. I would highly recommend them to anyone .
Reply from Brian Kimball
May 15th, 2025 03:36 PM
I'm delighted to hear that your first home-buying experience was smooth and easy. It was a pleasure assisting you, and I appreciate your recommendation. Thank you for choosing Waterstone Mortgage.
Brian and his team are the best!! I just bought my first home with them and I couldn’t have asked for a better first time experience. They work around the clock to help you find the perfect fit financially and do it efficiently too.
Reply from Owner
January 8th, 2026 11:22 AM
Thank you so much for the great feedback, Addison! We are so happy for you and you were a real pleasure to work together with! I hope you have many great years in your new home!
Brian was fantastic. I was going through a tuff approval partly because I’m self employed and Brian made it feel easy when others were the opposite. Thank you again!!!
Reply from Owner
May 7th, 2025 12:43 PM
Thank you for the feedback, Brett!
Brian does not return e mails or phone calls, All you get is automated messages that can be irrelevent and caause stress.
On the other hand Lauren and Crystal were plesent to do with.
Reply from James Neuson
May 7th, 2025 03:41 PM
Richard,
I’m sorry that I did not communicate to your expectations through the process and will ensure I set better expectations for communication and team hand off in the future. Your loan moved to processing when I was out of town and I...
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Kelly is honest, upfront about anything going on, communicates well, explains things so we understand. I do feel Lauren Neumeier could have don a little better job reading through our emails as she requested some things and we answered them...
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Reply from Kelly Loveland
May 10th, 2025 01:35 PM
Barbara, I'm glad to hear that you found my communication and explanations helpful throughout your experience. I appreciate your feedback regarding the communication process with Lauren Neumeier and understand the importance of clarity and...
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Kelly was great to work with, we stuck with her through some bumps in the road and I'm glad we did!
Reply from Kelly Loveland
May 10th, 2025 11:25 AM
I'm glad to hear that you valued our collaboration, even through the challenges. It was a pleasure working with you, and I appreciate your trust and perseverance throughout the process. Thank you for your kind words.
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Waterstone Mortgage Corporation - Lindsey Frazier
Lindsey was able to get me qualified for an FHA loan and answered all of my questions.
Reply from Waterstone Mortgage Corporation - L...
September 15th, 2026 03:16 PM
I'm glad to have assisted you in qualifying for your FHA loan, Joshua. It was my pleasure to answer all of your questions. Thank you for your feedback and trust in Waterstone Mortgage.
SecoSecond time working with Brian bothboth timesboth times were aboth times were a greatboth times were a great experiencebothtimeswereagreatexperience!
Reply from Brian Kimball
May 7th, 2025 12:45 PM
Thank you for returning to me for your home financing needs, Ryan! I hope that this experience was just as good as the first one and my team and I are more than happy to help if you ever have a need in the future!
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Crystal Adams at Waterstone Mortgage NMLS #233545
Crystal is very courteous and helpful my situation was special and she took charge and got it done for me
Reply from Crystal Adams
May 6th, 2025 11:06 PM
I'm thrilled to hear that you found my assistance courteous and helpful. It was a pleasure working with you on your unique situation and ensuring everything was handled successfully. Thank you for your kind words and for choosing Waterstone...
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Joshua Bucio
I recently just worked with Josh and his team while Going through the divorce process. I And beyond appreciative for all that they have done. They helped me get through this hardship. I can’t thank them enough for helping me through this difficult...
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About
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Disclaimer
Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions