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Guild Mortgage - Wilkes Barre, PA

Wilkes Barre, PA

4.93

(1,051)

Mortgage

Contact Info

(570) 235-2178

Wilkes Barre, PA

https://branches.guildmortgage.com/pa/wilkes-barre/wilkes-barre-648.html

Location & Business Hours

Business Hours

Wed

8 AM to 5 PM

Thu

8 AM to 5 PM

Fri

8 AM to 5 PM

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4.93

(1,051)

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5 Star

98%

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Rich made it a very streamlined process and took the time to explain every charge and steps along the way. He was also patient, as we had a protracted situation selling our California home before buying in Pennsylvania.

Reply from Rich Sachse

February 24th, 2025 03:16 PM

Edward, I'm really glad to hear that the process felt streamlined for you. It was important to me to ensure that you fully understood every charge and step involved. I knew the situation with selling your home in California was challenging,...

Guild Mortgage - Rich Sachse has received a review with 5 star rating from Charles P

Great communtication, always very responsive, professional, and knowledgeable

Reply from Rich Sachse

February 23rd, 2025 12:12 AM

Charles, thank you so much for your kind words! I'm thrilled to hear that you were pleased with the communication and responsiveness throughout your home buying process. It was a pleasure working with you and guiding you through every step....

They treat you like family.

Reply from Owner

February 19th, 2025 06:41 PM

Jonathan, thank you so much for your kind words! It means the world to me to hear that you felt like family during your experience with us. Building those personal connections is something I truly value, and I'm thrilled that it resonated with...

I felt like family working with you. Thank you.

Reply from Bobby Rother

February 18th, 2025 09:18 PM

Jonathan, it means a lot to hear you felt like family while working with me. I always aim to create a comfortable and supportive environment, and I'm thrilled that came through in your experience. Thank you for trusting Guild Mortgage and me...

As a first time homebuyer, I had a ton of questions and was given a team that walked me through all steps and took the time to explain what was happening

Reply from Dan Townsend

February 11th, 2025 02:04 PM

Jamie, thanks so much for the kind words! It was a real pleasure working with you on your first home purchase. There are so many moving pieces in the process, especially the first time around, so I'm really glad to hear my team and I were able...

Rich stayed in touch with us every step of the way, and made the process easy

Reply from Rich Sachse

February 20th, 2025 09:01 PM

Barbara, thank you so much for your kind words! I'm thrilled to hear that you felt supported throughout the process. It was a pleasure working with you on your home purchase, and I'm glad I could make it easier for you. If you ever need assistance...

Bobby and his team Is the best !!

Reply from Bobby Rother

February 20th, 2025 06:21 PM

Thanks for the kind words, Patricia! It was a pleasure working with you, and I'm thrilled to hear you had such a positive experience. My team and I are committed to making the process as smooth as possible, and your feedback means a lot to...

I was told prior to closing verbally that this company accepts biweekly payments. After closing, Bobby “couldn’t recall” that conversation. I was sent to customer service to inquire, and I was told by Bobby & customer service I could make partial...

Reply from Owner

February 18th, 2025 09:32 PM

Hi Sarah, I'm truly sorry to hear about your experience and the frustration it has caused. I want to acknowledge your concerns and the confusion regarding the biweekly payment option. It's clear that there was a significant miscommunication...

Bobby is the best! If I could give 10 stars I would! Very professional and extremely trustworthy team!! They went above and beyond to get me closed on my closing date! Great appreciate their service

Reply from Owner

February 19th, 2025 04:53 AM

Thank you so much, Patricia! It means a lot to hear that you had such a positive experience. My team and I are thrilled that we could meet your expectations and get everything done on time for you. It was a pleasure working with you, and I’m...

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About

Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.

Specialities

Financial Services

Year Started

2021

Time Zone

Eastern Standard Time (EST)

Licenses

NMLS# 2165897

Disclaimer

We are licensed to do business in the states of Pennsylvania and New Jersey. Licensed by the N.J. Department of Banking and Insurance;