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Guild Mortgage - The Woodlands, TX

The Woodlands, TX

4.91

(1,631)

Mortgage

Contact Info

(281) 882-8880

The Woodlands, TX

https://branches.guildmortgage.com/tx/the-woodlands/the-woodlands-895.html

Location & Business Hours

Business Hours

Fri

8 AM to 5 PM

Sat

closed

Sun

closed

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4.91

(1,631)

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5 Star

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it is really easy to work with Alex. Keeper us informed along the process and reply questions right away. Will not hesitate in work with him in the future!

Reply from Alex Camacho

August 16th, 2025 01:11 PM

I appreciate your feedback, Santiago. I'm glad to hear that you found working with me straightforward and that I was able to keep you informed throughout the process. Addressing any questions promptly is something I strive to do, so it's great...

We had a great experience working with Maddie Romero. She was incredibly prompt, knowledgeable, and always professional throughout the entire process. From the start, she kept me well-informed with any updates, even during the time period when...

Elise is AMAZING! Very genuine, keeps it real, and very truthful when it comes to keeping clients updated on their home buying process! 10/10

Reply from Elise Barrett

August 15th, 2025 01:08 PM

Precious, I'm truly grateful for your enthusiastic feedback. It's so reassuring to know that you felt informed and supported throughout the home buying process. Keeping everything transparent and genuine is a priority for me, and I'm glad it...

Our original loan officer did not provide good communication or follow through. When the Branch Manager was notified of our situation, he took control and made everything happen. We received good communication from that point forward and the...

Reply from Owner

August 14th, 2026 07:49 PM

Rose, we appreciate you sharing your experience with us. It's good to know that once the Branch Manager stepped in, communication improved and the issues were resolved. Thank you for your feedback.

While the original loan officer was not able to honor his word nor communicate properly, when our situation was brought to the Branch Manager, he took control and made everything happen. We received good communication from that point forward...

There was great communication. Melissa is fast, efficient, knowledgeable and explained everything very well. She put our mind at ease through the entire process. Melissa went above and beyond and was able to close in a short period of time....

Reply from Owner

December 3rd, 2025 08:04 PM

I’m grateful for your kind words, Rodie. It's wonderful to know that my communication and guidance helped ease your mind during the process. I'm glad that my recommendations were valuable in finding a home within your budget and that we could...

Reply from Melissa Tubau

August 14th, 2025 02:37 AM

Rodger, thank you for your thoughtful review. I'm glad to hear that my communication and guidance helped put your mind at ease during the process. It's rewarding to know that my recommendations played a role in finding a home that fit your...

Lack of communication.

Reply from Jason Higham

August 13th, 2025 03:47 PM

We are sorry that you had this experience and thank you for sharing this concern. We've taken note of your feedback and are committed to resolving this matter promptly. Our team will contact you soon to address this. Your satisfaction is important...

The agent we had in the beginning of the loan process was not truthful with us or the builder. He had promised us we would be able to close at a closer date. He then had another employee tell us that we had to push back closing. when we called...

Reply from Jason Higham

August 14th, 2026 07:50 PM

Edward, we appreciate your candid feedback regarding your experience. It's concerning to hear about the initial challenges you faced, and we're grateful for your patience as we worked to address them. We're pleased that our team was able to...

Ricky was awesome , first time home buyer and was answered all my questions and explained everything with great detail.

Reply from Ricky Hernandez - Guild Mortgage

August 5th, 2025 09:29 PM

It was a pleasure assisting you and your wife with the purchase of your new build home. I'm happy I was able to answer all your questions and help make the process both simple and educational. Thank you for trusting me to be part of such an...

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About

Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.

Specialities

Financial Services

Year Started

2023

Time Zone

Central Standard Time (CST)

Licenses

NMLS# 2473833

Disclaimer

We are licensed to do business in the states of Texas, Alabama, Arkansas, Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Indiana, Louisiana, Maryland, Minnesota, Missouri, Ohio, Oklahoma, Tennessee, Virginia, Washington and Wyoming. AZ BK#0018883; AZ BKBR# BK-BR-20; Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act; (www.nmlsconsumeraccess.org/);