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Guild Mortgage - Shreveport, LA
Shreveport, LA
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to eve... Show More
Location & Business Hours
Business Hours
Tues
8 AM to 5 PM
Wed
8 AM to 5 PM
Thu
8 AM to 5 PM
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Reviews from Web
It was fine up until about a week before close, then when I asked a few questions the response was vague and I had to ask again (what time and where was the closing was the main question). Somewhat disappointed in the professionalism right...
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Everyone went above and beyond working with me with my hearing impairment. I know it's a challenge when I'm unable to speak on the phone so I greatly appreciate all the extra efforts through email and text.
Reply from Guild Mortgage - Thomas Holyfield
April 20th, 2026 06:26 PM
Amber, I'm grateful for your kind words and pleased that our communication methods were helpful for you. It's important to me to accommodate your needs, and I'm happy we could assist through email and text. If there's anything else you need,...
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Guild Mortgage - Thomas Holyfield has received a review with 5 star rating from Elizabeth G
Explained every step of the process clearly and were proactive in collecting documents, which made the closing fast and stress free.
Reply from Guild Mortgage - Thomas Holyfield
April 14th, 2026 07:54 PM
Elizabeth, I'm glad to hear that the process was clear and stress-free for you. My goal is to ensure a smooth experience, and I'm pleased that everything went quickly during closing. If you ever have more questions or need assistance, feel...
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no thank you
Reply from Guild Mortgage - Thomas Holyfield
April 13th, 2026 08:20 PM
Richie, I appreciate you taking the time to leave feedback. If there's anything specific you'd like to discuss or if you have any questions, please feel free to reach out to me directly.
We enjoyed working with Mary. She walked us through the process and communicated every step of the way.
Reply from Guild Mortgage - Mary Hickingbottom
April 3rd, 2026 05:24 PM
Thank you Mr. David, i really enjoyed helping you with the purchase of your new home!!
Great customer service!
Reply from Guild Mortgage - Mary Hickingbottom
April 2nd, 2026 06:53 PM
Thank you Lori, i really enjoyed helping you with the purchase of your new home!!! i wish you all the best and let me know if you ever have any questions or need anything!!
Tom wasn’t present for the meeting after having an appointment scheduled all week and double checking that he was going to be in office the day before. He was about 45 minutes away at the time of the meeting.
Tom was great at communicating with us throughout the process and I appreciated that he was at the closing with us.
I didnt get updates unless i emailed Louriee. Usually get an update every Tuesday on previous transactions
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About
Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.
Specialities
Financial Services
Year Started
2022
Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 2180010
Disclaimer
We are licensed to do business in the states of Louisiana and Texas.