Guild Mortgage - Madison, MS

Madison, MS

4.91

(1,418)

Mortgage

Contact Info

(601) 940-2998

Madison, MS

https://branches.guildmortgage.com/ms/madison/madison-384.html

Location & Business Hours

Business Hours

Wed

8 AM to 5 PM

Thu

8 AM to 5 PM

Fri

8 AM to 5 PM

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4.91

(1,418)

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5 Star

95%

4 Star

3 Star

2 Star

1 Star

Timely, professional, and open throughout the entire process!

Reply from Russ Ogburn

October 14th, 2024 05:52 PM

Hi Jacob, Thank you so much for your kind words and the 5-star rating! I'm thrilled to hear that you found the entire process at Guild Mortgage to be timely, professional, and transparent. I aim to make the loan process as smooth and easy as...

The entire loan process from start to finish was super easy using docusign. They took all the stress off of me and basically managed everything. Even watched the market to ensure I got a great interest rate. So much work was done behind the...

Reply from Russ Ogburn

October 5th, 2024 01:36 AM

Hi Jacklie, I really appreciate your positive feedback and am thrilled to hear that you had a stress-free experience with our loan process at Guild Mortgage. It's great to know that our behind-the-scenes efforts and market watching helped you...

Ed and his team made the process as simple as possible. They were very kind and helpful. Kept me informed with every step.

Reply from Edwin Diez

October 14th, 2024 02:02 PM

Roberta, thank you so much for the stellar review! We're thrilled to hear that you found our process to be simple and helpful. At Guild Mortgage, keeping our customers informed throughout the loan purchase process is one of our top priorities....

Ed was great. He explained everything very well and was so helpful throughout the whole process.

Reply from Edwin Diez

October 14th, 2024 01:30 PM

I'm thrilled to hear that you had such a positive experience, Sidney! It was my pleasure to guide you through the process and ensure everything was clearly explained. Your satisfaction is my top priority, so I'm glad I could assist in making...

Ed did a great job. He kept me informed and explained each step of the process. I would definitely recommend Ed and his team.

It was just simple.

Reply from Edwin Diez

October 10th, 2024 06:06 PM

I appreciate the stellar rating, Grant. I'm very pleased to hear that your purchase process with Guild Mortgage was straightforward. This is what we strive for - simplicity and efficiency. Thank you for choosing our services and your encouraging...

I was presented with the best mortgage rate available.

Reply from Russ Ogburn

September 25th, 2024 08:05 PM

I'm thrilled to hear that you're satisfied with the mortgage rate we were able to present to you, Blessing. Helping you secure the best available rate for your refinance was my top priority. I'm grateful for the perfect scores and for choosing...

See the previous comment.

Reply from Russ Ogburn

September 23rd, 2024 04:12 PM

Thanks for taking the time to share your feedback, Kenneth. I'm glad to know that your experience at Guild Mortgage was mostly positive, and I received a rating of 4.25 out of 5 stars. This tells me we are on the right track! If there's anything...

Multiple forms of communication to make sure everyone was on the same page. Held up their end of the bargain, if they said it they did it.

Reply from Russ Ogburn

September 17th, 2024 02:48 PM

I greatly appreciate your positive feedback, Michael. It was my pleasure to ensure that the communication was clear and everyone was on the same page throughout your purchase process. I'm glad to know that my commitment to uphold Guild Mortgage's...

Overall the communication was unorganized and uncoordinated within the team and with the customer.

Reply from Russ Ogburn

September 17th, 2024 02:50 PM

I appreciate your feedback, Maria. I'm truly sorry to learn that your experience with us at Guild Mortgage did not meet your expectations. Communication is indeed a crucial part of the loan process, and it's disheartening to hear it wasn't...

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About

Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.

Specialities

Financial Services

Year Started

2023

Time Zone

Mountain Standard Time (MST)

Licenses

NMLS# 2554222

Disclaimer

We are licensed to do business in the states of Mississippi, Alabama, Illinois, Louisiana, Tennessee and Texas. Licensed by the Mississippi Department of Banking and Consumer Finance; (www.nmlsconsumeraccess.org/);