Guild Mortgage - Tramway, Albuquerque, NM

Albuquerque, NM

4.92

(373)

Mortgage

Mortgage Loan Officer

Contact Info

(505) 263-4888

Albuquerque, NM

https://branches.guildmortgage.com/nm/albuquerque/albuquerque-536.html

Location & Business Hours

Business Hours

Thu

8 AM to 5 PM(Open now)

Fri

8 AM to 5 PM

Sat

closed

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4.92

(373)

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5 Star

97%

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1 Star

I had ONE email the entire transaction. I didn't know what was going on with the loan at all and my clients were trying to keep me informed and had questions that I couldn't verify or answer because I had no information. They forwarded me the...

Reply from Jim Bakhtiar

July 25th, 2024 06:09 PM

Thank you for bringing this to our attention. We’re sorry that you did not have a good experience. Rest assured; our team will be reaching out to address this matter shortly. Your feedback is valuable to us, and we're committed to resolving...

We had a fantastic experience working with you. Jim and KK make a phenomenal team! We really appreciated your expertise and guidance throughout the entire process. We recommend you to everyone when purchasing a property. Thanks again!

Reply from Owner

December 10th, 2024 04:44 PM

You're the best, Christina! THANK YOU for the kind words and we hope all is well up in Santa Fe!

This was by far the best home buying experience I’ve had. Thank you Jim and Kk. Thank you for all your hard work and communication it’s all very much appreciated. I highly recommend Guild mortgage!

Reply from Jim Bakhtiar

June 26th, 2024 12:48 AM

THANK YOU!!!!!! We're SO glad we were able to help and get you guys into a home! We're always here if you need us!

Jim and Kristie made this an amazing experience. We were buying from afar sight-unseen somewhere we had never been. They made sure we were comfortable with the whole process and worked with the builder on our behalf to keep the project on schedule....

Reply from Owner

June 5th, 2024 07:21 PM

Thank you and KK and I really enjoyed helping and getting to know you & Thank you and KK and I really enjoyed helping and getting to know you & Ben, Ezlyn and Louis! Welcome to Albuquerque and please feel free to reach out if you need anything!...

Jim supported and guided us through the whole process. We were not local when we purchased the home and having a contact on the ground in our new hometown was a priceless asset. After closing Jim still made sure we were happy and provided numerous...

Reply from Jim Bakhtiar

June 5th, 2024 07:06 PM

Thank you and KK and I really enjoyed helping and getting to know you & Ben, Ezlyn and Louis! Welcome to Albuquerque and please feel free to reach out if you need anything!

I work with a different loan officer from Guild, who communicates with me regarding our clients about everything. In this particular case, the loan officer never communicated with me at all she did communicate with the clients, but I was left...

Reply from Jim Bakhtiar

June 25th, 2024 05:37 PM

I appreciate your feedback, Pamela. I'm sorry to hear about your recent experience and I understand how important communication is in our line of work. It's disappointing to hear that you were left feeling excluded from the process, as that...

Jim and Kristie answered all my questions and were always available. They stayed by my side the entire time and made the whole experience wonderful....buying a home for the first time and second can be overwhelming but they made the experience...

Reply from Owner

June 5th, 2024 07:20 PM

You're the best and we're so glad we were able to help you purchase your FIRST home Kels!

Jim and Kristie answered all my questions and were always available. They stayed by my side the entire time and made the whole experience wonderful.

Reply from Jim Bakhtiar

May 27th, 2024 12:53 PM

So glad to hear that you had a positive experience, Kelsey! It was truly a pleasure assisting you with your home purchase, and we are always here to answer any questions you might have. Making the process as seamless as possible for our customers...

Communication is key to everything and the team at guild met that expectation and had us prepared every step of the way.

Reply from Jim Bakhtiar

April 27th, 2024 07:53 PM

I'm really glad to hear that you felt well-prepared and in the loop throughout the process, Charles. Communication is indeed key to a smooth transaction. It's great to know that we were able to meet your expectations at Guild Mortgage. Your...

It’s nice to have people around who are just as excited for us! It was a great experience!

Reply from Jim Bakhtiar

April 26th, 2024 03:10 PM

I'm thrilled to hear that your experience with Guild Mortgage was a great one, Jody! Your excitement is contagious and it was truly a pleasure to assist in your purchase. I'm extremely grateful for the top rating and your kind words. Looking...

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About

Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

Financial Services

Year Started

2024

Time Zone

Pacific Standard Time (PST)

Licenses

NMLS# 2567319

Disclaimer

We are licensed to do business in the states of New Mexico, Arizona, California, Colorado, Oklahoma and Texas. AZ BK#0018883; AZ BKBR# 1050498; Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act;