F
First Horizon Bank - Lake Charles, LA
Lake Charles, LA
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, ... Show More
Search Reviews
Search
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Ms.Alana and everyone else was very kind and helpful that's what made it great
Reply from Alana Mears - First Horizon Mortgag...
June 15th, 2026 02:37 PM
Thank you so much Randy for taking the time to leave this kind review. It was truly my honor and pleasure to work with you! Congratulations on your first home purchase!!!
Alana was amazing! She is so kind and also answered Any an all questions and did so right away
Reply from Alana Mears - First Horizon Mortgag...
June 8th, 2026 01:59 PM
Thank you so much!! It was so great working with you both. Congratulations on your beautiful new home. If you need anything in the future at all please don't hesitate to reach out!
Alana made it great! Stayed on top. Friendly. Great communicator! Knew her job.
Reply from Alana Mears - First Horizon Mortgag...
June 4th, 2026 03:52 PM
Thank you so much for taking the time to send this review in Ms. Debbie!! It was so great working with you both. If you need anything in the future please don't hesitate to reach out!
Alana Mears - First Horizon Mortgage has received a review with 5 star rating from Anastasia K
Reply from Owner
May 20th, 2026 12:54 PM
Thank you for reaching out to us! We are so glad to hear of your experience. Please don't hesitate to reach out to us if you have any questions or concerns. ^DS
ALANA MEARS , made everything about being a first time homeowner easy . she knows her job and knows how to explain and break down everything I never felt like I was missing information or felt like I was a step behind anything. I cannot thank...
read more
Reply from Alana Mears - First Horizon Mortgag...
May 19th, 2026 04:24 PM
Thank you so much Anastasia!!! It was such a pleasure working with you and Jaelyn. I am so happy for both of you. Thank you for letting me be a part of your first home purchase!! Congratulations on your wedding as well later this year! I am...
read more
Alana is the best. Truly blessed to have found her
Reply from Owner
April 28th, 2026 08:11 PM
Hi Justin, Thank you for reaching out to us, and sharing your customer service experience, we are happy to hear that you had a pleasant experience at our banking center location. We appreciate your sentiments and will pass along the information...
read more
I will definitely recommend Alana to anyone i know that is looking for a loan, she is truly great to deal with . the best experience I've ever had dealing with a loan or bank personnel in general .
Reply from Alana Mears - First Horizon Mortgag...
April 29th, 2026 03:38 PM
Thank you, Justin, for taking the time to leave this 5-star review! It was truly a pleasure to work with you both. Your recommendations are greatly appreciated and mean so much! If you need anything in the future, please don't hesitate to reach...
read more
I strongly believe Mrs. Alana is the best mortgage loan officer alive today. She processed my home loan for me and she was very knowledgeable, trustworthy, and truthful. She didn’t rush me with anything and she answered every question and phone...
read more
Reply from Owner
April 22nd, 2026 12:45 PM
Todd Williams, thank you for reaching out to us! We are happy to hear you had a positive experience with our associate. Please don’t hesitate to reach out to us if you need assistance in the future. ^Bree
Mrs. Alana made my whole home buying process amazing. She was kind, thorough, trustworth, knowledgeable, and truthful. First Horizon has a great one with her, so keep her happy and also give her a pay raise, because she deserve it. Thank you...
read more
Reply from Alana Mears - First Horizon Mortgag...
April 21st, 2026 05:31 PM
I'm so grateful for your kind words, Todd! It was an absolute pleasure to work with you during the process of your home purchase. Thank you so much for your recommendation and support; it means a lot to me.
Alana made the experience GREAT
Reply from Alana Mears - First Horizon Mortgag...
April 14th, 2026 07:46 PM
Benjamin, I'm happy to hear that you had such a great experience! I appreciated working with you! Thank you for your positive feedback!
21–30 of 252
About
First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.