First Federal Bank, Overland Park, KS

The Title company that was used for the closing was very unprofessional. They claimed to lose a voided check and also wouldn't respond to multiple emails from both BNC Bank and my wife and I. Seemingly a lot of unnecessary emails written to...

It was expeditious

Excellent from start to finish! Followed up at the right time just 6 month from just refinancing and got me an even lower rate.!!!!!!!!!!!!!!!!!!!!!!

Excellent from start to finish! Followed up at the right time just 6 month from just refinancing and got me an even lower rate.!!!!!!!!!!!!!!!!!!!!!!

Vic was awesome from start to finish. He was very knowledgeable and super responsive. I would definitely recommend Vic to anyone trying to refinance.

Scott seemed to lack attention to detail. He would either give us misinformation or no information until the last minute. This caused us to constantly scramble last minute to complete certain tasks before closing, even causing us to delay....

I gave 2 loans to Ryan at the same time & took 64 days to close the Primary house. Added extended lock rates that is due to none of my faults. Asked to escalate to the manager and he sat on it without escalating to Scott Hump. I would never...

Overall re-finance process was made easy, this being my first experience.

Great communication and explanation of procedures.

not knowing what needs to be done, when or how, Jayme handles it all keeping me informed. Also, in this case seemed to get a lower rate after my indecision making it impossible not to proceed. Thank You BNC and Thank you Jayme.