First Federal Bank, Overland Park, KS
Overland Park, KS
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
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Just poor communication on the backend of the lending process. -didn't inform us that closing remotely with a notary would delay funding/final closing-didn't communicate how/when to set up wiring ahead of closing day -requests for additional...
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Reply from Michael Zerr
July 24th, 2024 05:31 PM
Hi Eric, Thank you for taking the time to provide us with your feedback. We're sorry to hear about the challenges you faced during the closing process. At First Federal Bank, we aim for a smooth, efficient process and it seems we fell short...
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Jeff was alway on top of things. He was always available to answer any questions.
for
Great rates and Vic's Customer Service.
Jeff was amazing.
Jeff stayed vigilant through the many changes over a 6 month period.
Throughout the process, Jeff and his team were incredibly responsive, answering all of our questions and providing thorough explanations of each step. Their consistent communication and pleasant demeanor made the experience seamless and enjoyable....
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Vic was outstanding throughout this whole process for us - originally, our closing timeline was only a month (due to an aggressive timeline from the buyers of our current home), and Vic moved mountains to get everything lined up for a VA close...
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I was connected to Jeff from lending tree which initially I was leery about because once I put my info into lending tree I was bombarded with “offers”, however after researching reviews, we went with Jeff who proved an absolute professional....
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Great service
Reply from Jon Barrett
September 12th, 2026 12:27 AM
I'm really pleased to hear you were satisfied with the customer service First Federal Bank provided, Jeffrey. We look forward to assisting you again in the future with any of your home loan needs! Thanks for the 5-star rating! - Jon Barrett
Throughout the entire process of securing the loan Mike was always available to answer any questions we had. Mike always answered his phone and let us know that we could call him whenever if we ever had any questions.
Reply from Mike Saunders
September 12th, 2026 12:22 AM
Thank you for your business Ben and congrats on the new home! It has been a pleasure working with you!
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.