F
FCM Houston, TX
Houston, TX
Our goal at First Continental Mortgage, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the tho... Show More
Location & Business Hours
Business Hours
Fri
8 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
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Olena was very patient, kind, and understanding.
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Olena was great to work with. A+ service!
Reply from Olena Matsko
September 26th, 2024 05:18 PM
I am deeply grateful for your generous words and high rating. Your positive feedback inspires me to continue providing top-notch service. Rest assured, we always aim to live up to our clients' expectations. Looking forward to assisting you...
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She made this process seamless; timely, and responsive. She was professional and answered all our questions and concerns.
Reply from Olena Matsko
September 26th, 2024 05:18 PM
I am truly grateful for your kind words, Ashlee. It's always a pleasure to assist valued clients like yourself and make the process as smooth as possible. I'm glad to hear you felt well taken care of, as it is always my goal to ensure all your...
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Not completely knowledgeable about loan requirements and made my father go in circles for the paperwork which was already submitted thrice Other loan officers were aware and at closing we found that all that extra versioning of paperwork was...
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Reply from Deanne Monro
February 23rd, 2024 07:21 PM
I deeply appreciate your feedback. I'm sorry to hear about the experience your father had with the loan process. It's certainly not the standard of service we strive to provide. I understand how important clear and efficient communication is,...
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During our first conversation, Olena told me that she is always available for her clients, even over the weekend or late at night. That was definitely true for me. She always responded promptly and made herself available to answer any questions...
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Everything from the beginning was about as easy as the house buying process gets. Olena was always available to answer any questions and everything went smoothly. Thanks!
Reply from Olena Matsko
September 26th, 2024 05:18 PM
I'm truly grateful to receive this wonderful feedback. It's my aim to make the process as easy and smooth as possible for my clients. I'm glad to hear that I was able to meet your expectations. Don't hesitate to reach out if you have any future...
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Sunday was on top of it. She did exactly what she said she would do. Provided a lot of direction and understanding to the process and found solutions to a lot of the difficulties I had slowing down approval process. She is a professional. 5...
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Reply from Sundy Rutkowski
August 8th, 2024 02:56 PM
I greatly appreciate your kind words. Being able to guide you through the process and find solutions to the difficulties you faced was an important part of my job. I'm thrilled that my efforts made a positive impact on your experience. Your...
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Everyone did an awesome job
Reply from Olena Matsko
September 26th, 2024 05:18 PM
I'm so glad to hear this. Thank you for your review!
Great customer service, friendly and knowledgeable, made the experience, painless and easy. You should hire more people like Sundy.
Reply from Sundy Rutkowski
August 8th, 2024 02:56 PM
Thank you for your kind words and high rating. I'm thrilled to hear that you had a seamless experience, and found the service to be friendly and knowledgeable. Your feedback is greatly appreciated and will be taken into consideration as we...
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Communication in a timely manner. The night before the signing I received an email at 2 am. to sign documents quickly, of course I saw that at 8 when I got up
Reply from Sundy Rutkowski
August 8th, 2024 02:56 PM
Thank you for your feedback. I'm glad to know that you were generally satisfied with the experience. We understand the importance of timely communication and I apologize if the timing of the email caused any inconvenience. We'll work on ensuring...
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781–790 of 1055
About
Our goal at First Continental Mortgage, Ltd., is to help your home financing journey be as simple and worry-free as possible. Our dedicated team of professionals will help guide you through the home financing process so you can join the thousands of happy homeowners who have trusted First Continental Mortgage with their home financing.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1992
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 56321
Gallery
Disclaimer
TEXAS RESIDENTS: Consumers wishing to file a complaint against a mortgage banker or a residential mortgage loan originator licensed in Texas should complete and send a complaint form to the Texas Department of Savings and Mortgage Lending (SML): 2601 N. Lamar Blvd., Suite 201, Austin, TX 78705; Tel: 1-877-276-5550. Information and forms are available on SML’s website: www.sml.texas.gov