Ruoff Mortgage - Crown Point, IN
Crown Point, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM(Open now)
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
The process was simple, and we were clear to close quickly. Mary was great to work with.
Reply from Mary Karabatak, Ruoff Mortgage
October 23rd, 2025 01:31 AM
I'm glad to hear the process was straightforward and that we could close quickly. It was a pleasure working with you. If you have any further questions or need assistance, don't hesitate to reach out.
From start to finish Kate was excellent at keeping us informed on prudent updates in the process of buying our first home! As first time home buyers we started the process very nervous because neither of us had experience doing any of this...
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Reply from Kate Cusack, Ruoff Mortgage
July 6th, 2025 10:53 PM
Thank you SO much for this amazing review, Kendall! You and Mackenzie are truly my "finance friends" for life!! Congratulations!!
Couldn’t recommend anyone better!! Always had the support we needed and questions answered. The process was smooth and all we could have asked for and more!
Reply from Owner
May 14th, 2026 10:31 AM
I'm grateful for your generous words, Clarissa. It means a lot to know that you felt supported and had your questions answered throughout the process. Ensuring a smooth experience is always my priority. Should you need any further assistance...
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The process was as smooth and comforable as it could be! We always felt supported and had questions answered immediately and help provided along the way. As first time home buyers, we needed an abundace of guidance and support and our expectations...
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Reply from Mary Karabatak
July 14th, 2025 06:20 PM
I'm really pleased to hear that the process felt smooth and supportive for you, especially as first-time home buyers. Ensuring all your questions were answered promptly and providing guidance every step of the way is something I strive for....
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Overall great help! Kate handled everything wonderfully and without question. Not once did we wonder or not understand. Kate went out of her way to make sure everything was on par and where we needed it most to be.
Reply from Kate Cusack, Ruoff Mortgage
July 2nd, 2025 01:09 AM
Thank you so much, Brad! It was an absolute pleasure working with you and Allie and getting your family into your new home!!
Kate was knowledgeable, friendly, and worked incredibly hard to help my family! Couldn't have asked for anything better! Highly recommend!
Reply from Kate Cusack
July 2nd, 2025 01:09 AM
Thank you so much, Allie! You were wonderful to work with and made my job not only easy, but very fun :) Congrats!
Mary is absolutely wonderful
Reply from Owner
May 14th, 2026 10:31 AM
I'm grateful for your kind words, Macensie. It's important to me to provide a positive experience, and I'm delighted that you felt well-supported. If you ever need assistance in the future or have any questions, don't hesitate to contact me....
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Immediately gave us a list of everything we needed to provide so we could gather it asap
Reply from Mary Karabatak
July 9th, 2025 04:39 PM
I'm glad to hear that the list of required documents was helpful. My goal is to make the process as straightforward and efficient as possible. If you have any other feedback or need further assistance, feel free to reach out. Thanks for your...
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I was kept informed promptly when actions were needed. "Loan Butler" was easy to use and the todo list was a great help to know what upcoming tasks were. When I inadvertently sent a wire transfer too soon (my bad), Cindy promptly called me...
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Reply from Cindy Jansky
July 8th, 2025 12:23 AM
I'm glad to hear that you found the Loan Butler tool helpful and that you were kept informed throughout the process. It was my pleasure to assist you, and I'm happy to have been able to address the wire transfer situation promptly. Thank you...
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Cindy was the literal life saver . as this being our first time she helped us understand everything and kept us completely included and she was absolutely amazing.
Reply from Cindy Jansky
July 6th, 2025 04:36 PM
I'm thrilled to hear that I could assist you during your first time navigating the mortgage process. Your kind words mean a lot, and I'm glad I could help make the experience smooth and inclusive for you. Thank you for choosing Ruoff Mortgage....
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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