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Guild Mortgage - Crossroads, West Covina, CA

West Covina, CA

4.97

(481)

Mortgage

Mortgage Loan Officer

Contact Info

(626) 498-2333

West Covina, CA

https://branches.guildmortgage.com/ca/west-covina/west-covina-923.html

Location & Business Hours

Business Hours

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

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4.97

(481)

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Experience.com

4.95

(289)

Zillow

5.0

(76)

Google

5.0

(80)

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Chris's knowledge is invaluable. His calming demeanor assured my client throughout the loan process. Chris took the time to explain several paths of funding our loan in the event appraisal or timelines were missed. it was a pleasure to work...

Reply from Guild Mortgage - Chris Haun

June 3rd, 2025 10:26 PM

I'm very happy to hear that my knowledge and approach were helpful to you and your client during the loan process. It was a pleasure working with you as well, and I appreciate your kind words and referral. If there's anything else I can assist...

We had an absolutely fantastic experience working with Chris as our loan officer. From start to finish, he was knowledgeable, professional, and incredibly informative. He took the time to walk us through every step of the process, answering...

Reply from Chris Haun

June 3rd, 2025 10:33 PM

You guys are so awesome. I'm so happy to hear that you had such a great experience with your loan process. It was a pleasure working with you, and I'm glad I could provide the support and tailored solutions you needed. Thank you for your kind...

She is always amazing, her customer service goes above and beyond.

Reply from Guild Mortgage - Melissa Elmazis

November 17th, 2025 11:25 PM

I'm thrilled to hear that you had such a positive experience with my service. It's my priority to provide exceptional customer service, and I'm glad I could assist you with your purchase. Thank you for your kind words and for choosing Guild...

Melissa was very knowledgeable about the loan process and was very communicative with weekly updates. In addition, she handled escalated situations in a very professional manner.

Reply from Guild Mortgage - Melissa Elmazis

November 17th, 2025 11:25 PM

I'm thrilled to hear that you found my knowledge and communication helpful throughout the loan process. Handling escalated situations professionally is always a priority, and I'm glad it contributed positively to your experience. Thank you...

The team was amazing at Guild Mortgage made me feel important and valued

Reply from Guild Mortgage - Melissa Elmazis

November 17th, 2025 11:25 PM

I'm thrilled to hear that you felt important and valued during your experience with us at Guild Mortgage. It was a pleasure to assist you with your purchase. Thank you for your kind words.

Your system had a glitch that caused a bunch of undue drama 3 days before closing, which lead to escrow closing date to be pushed. The loan amount didn't change, we were told we could put 30% down, 3 days before closing they said we couldn't...

Reply from Chris Haun

June 3rd, 2025 10:42 PM

I totally appreciate your feedback and regret the challenges you encountered during the loan process. I fully understand the importance of a smooth and timely closing and do apologize for any inconvenience caused by the system glitch and last-minute...

Melissa and her team was wonderful working with they made sure I understood everything through this journey late evening calls with me just overall working hard for me and my family to homeownership we are so thankful and blessed thanks Guild...

Reply from Guild Mortgage - Melissa Elmazis

November 17th, 2025 11:25 PM

Your gratitude and blessings mean the world to me. We strive to make dreams come true, and your review is a testament to our commitment. Congratulations on your new home Sheree, and thank you for allowing me to be a part of this special milestone!...

Guild Mortgage - Chris Haun has received a review with 5 star rating from Amy L

Reply from Owner

June 3rd, 2025 10:43 PM

Thanks so much Amy. I hadn't seen this earlier. I apologize but thank you greatly for the 5 stars.

Chris explained the processin detail , we were very comfortable working with Chris.

Reply from Guild Mortgage - Chris Haun

May 6th, 2025 04:26 PM

I'm glad to hear that the detailed explanations made the process comfortable for you. It was a pleasure assisting you with your purchase at Guild Mortgage. Thank you for your kind words. It was so great working with you and Cam.

Best lender I’ve ever worked with. Highly recommended to all home buyers especially if this is your first time home buyer. Chris answered, and addressed all of my concerns and made this highly stressful experience a breeze.

Reply from Owner

May 6th, 2025 04:27 PM

I'm thrilled to hear that your experience was smooth and stress-free. It was a pleasure assisting you and Amy with your home buying process. Thank you for your kind words and recommendation.

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About

Guild Mortgage is one of the top independent mortgage lenders in the nation*, with knowledgeable residential loan officers in your community. Guild offers deep expertise and personalized service for new home purchases and refinancing to every kind of borrower. Whether you are a first-time homebuyer, upgrading, downsizing, or investing in residential real estate, we have the loan to fit your life.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Specialities

Financial Services

Year Started

2022

Time Zone

Pacific Standard Time (PST)

Licenses

NMLS# 1560823

Disclaimer

We are licensed to do business in the states of California, Arizona, New Mexico, Nevada and Texas. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act; AZ BK#0018883; AZ BKBR# BK-BR-20; NV Mortgage Company #1141;