Contact Center, Denver, CO
Denver, CO
Our credit union was formed by eight school teachers who pooled their funds in 1934 to be able to make loans to other teachers. These visionary leaders created DPS Credit Union, a not-for-profit financial cooperative, owned and controlled b... Show More
Location & Business Hours
Business Hours
Fri
9 AM to 5 PM
Sat
closed
Sun
closed
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Contact Center
Westerra loan officers were always prompt and clear in the information they provided and their replies to our questions. Each step of the refinancing process was well within the time parameters time that Westerra stated. We've been with Jeffco...
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Dave Frey
Absolutely stellar experience with Dave. Spent tons of time and patience answering questions over phone, email etc. Great patience in the process, and responsive communication. Would rate 20/10 if possible.
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Anthony Hai
The refinancing process was quick and easy.
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Anthony Hai
I found Anthony Hai to be knowledgeable about both product and process. His professional, but friendly communication included thoroughness, and timely submissions, while promptly responding to all questions along the way. It was a pleasure...
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Dave Frey
There were some very long periods of time when i was not sure if we were still refinancing. I know the pandemic caused the delays but at times it just seemed like the whole refinance deal was not going to happen. Then at the very end when the...
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Anthony Hai
Anthony was incredibly helpful throughout the entire refinancing process. He checked in often and was always available to answer any questions we had. We have already referred 2 people to contact him regarding refinancing their homes!
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Anthony Hai
Simplification and specificity of paperwork/documentation, and more clarity on negotiating Westerra's uber-complicated website and accessibility. Both Anthony and Diane were knowledgeable, friendly, and helpful when available by phone, but...
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Dave Frey
this survey does not allow enough length to tell all. Points of pain: 1. Long delay in underwriting because they are understaffed, yet aggressively advertising for more refi clients. 2. Never told we could avoid escrow until just before closing....
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Anthony Hai
Anthony was communicative and helpful!
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Dave Frey
The length of time to get the loan through the process was by far the longest out of the three loans I have completed. Of course the epidemic had caused a great deal of that delay. At the end, the communication for closing was a mess. Dave...
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About
Our credit union was formed by eight school teachers who pooled their funds in 1934 to be able to make loans to other teachers. These visionary leaders created DPS Credit Union, a not-for-profit financial cooperative, owned and controlled by the members who use its services. Its purpose was to put the members first when offering financial services and treat them as valued owners. Today, the credit union remains focused on that same mission and purpose.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Equal Housing Opportunity.