Ruoff Mortgage - Columbus, IN
Columbus, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
Sat
closed
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Reviews from Web
Was very helpful when answering questions thorughout the mortgage and closing process.
Reply from Keith Luken, Ruoff Mortgage
April 17th, 2026 04:37 PM
I'm grateful for your kind words, Taylor. Answering questions and providing support throughout the mortgage and closing process is important to me, and I'm pleased to hear that it was helpful for you. If you have any more questions or need...
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Jason Kain, Ruoff Mortgage has received a review with 5 star rating from Mark B
Reply from Owner
April 27th, 2026 08:42 PM
Thank you for the 5-star rating, Mark. I appreciate your support and look forward to assisting you again in the future.
Good communication and good customer service
Reply from Jason Kain
April 24th, 2026 03:44 PM
Thank you for highlighting the good communication and customer service, Mark. I'm happy to have been able to assist you. If you have any further needs, please feel free to get in touch.
Jason was on top of it. He was super quick to respond to any questions we had.
Reply from Jason Kain
April 24th, 2026 06:22 PM
I'm grateful for your feedback, Mark. It's great to know that my quick responses were helpful to you. If you have any more questions or need assistance, I'm here to help.
Samantha was such a wonderful loan officer to work with. She didn't hesitate to answer any of my questions no matter how many I had. I am a first time home buyer so I had a lot of questions! Samantha quickly leaned my personal circumstances...
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Reply from Owner
April 15th, 2026 04:20 PM
Thank you, Courtney, for the 5-star rating. I'm glad to see your positive feedback and appreciate your support!
Samantha knew my circumstances and was able to comfort me throughout the process. She described everything I asked about and hooked me up with a great insurance agent. She was present during closing and even gave me a gift which was the icing...
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Reply from Samantha London, Ruoff Mortgage
April 13th, 2026 03:49 PM
I'm glad to hear that I was able to support you throughout the process, Courtney. It was important to me to address your questions and help connect you with the right resources. Being there for your closing was a special moment, and I'm pleased...
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She did not keep us informed on the loan process and wanted additional information at the last minute. our loan was sold immediately without our knowledge or consent!
Reply from Samantha London, Ruoff Mortgage
April 24th, 2026 08:08 PM
Thank you for taking the time to share your feedback. I appreciate the opportunity to have worked with both of you and am sorry to hear that parts of your experience felt frustrating. I understand your concerns regarding the transfer of your...
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Communication in general and responses in particular were timely and fast. I appreciated that especially.
Reply from Jason Kain
April 20th, 2026 05:19 PM
I'm glad to hear that you appreciated the timely communication, David. Ensuring quick and effective responses is important to me. If you ever have more questions or need assistance, feel free to reach out.
Sam was great! We could tell that she enjoys what she does and we felt really taken care of throughout the whole process. She went out of her way to answer questions at any time and made sure I understood all of the information. I could not...
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Reply from Owner
April 13th, 2026 01:55 PM
I'm glad to hear that you felt well taken care of during the process, Shasta. It was my pleasure to assist you and ensure all your questions were answered. Thank you for your kind words and this wonderful feedback!
Sam made our experience go so smoothly. Every questioned was answered and thanks to her the process didn't feel so intimidating.
Reply from Samantha London, Ruoff Mortgage
April 7th, 2026 07:41 PM
I'm glad to know that the process felt smooth for you, Shasta. It's important to me to provide clear answers and make everything as straightforward as possible. I truly appreciate your feedback and trust. Thank you for allowing me to assist...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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