
Castle Rock, CO
Castle Rock, CO

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The communication was lacking from the lender to both Agents and the Buyer. There were no explanations of what was going on with the loan until the last minute causing multiple setbacks and delays for both the buyer and seller.
Reply from Val Bryce Nuttall
September 27th, 2023 03:14 AM
We are sorry that some situations can make experiences less than perfect, but our aim is to deliver great experiences for customers like you.
Communication could have been better. I struggled with Jacob getting back to me efficiently and the underwriting process took forever almost costing me the deal a few times
Reply from Val Bryce Nuttall
September 27th, 2023 03:14 AM
I'm sorry you did not have a great experience. Nothing is more important than delivering great customer experiences.
Professionalism
Reply from Val Bryce Nuttall
September 27th, 2023 03:14 AM
Thank you for your feedback. Please feel free to connect with us to help us improve our services.
He wasn't able to break through the internal noise to get things moving.
Reply from Val Bryce Nuttall
September 27th, 2023 03:14 AM
We hope we'll have the opportunity to serve you again and deliver exceptional services.
Val was great
Reply from Val Bryce Nuttall
September 27th, 2023 03:14 AM
I am glad to receive your response. How can I better improve myself to a 5-star rating experience?
He took over from Zach and he did a great job
Reply from Val Bryce Nuttall
September 27th, 2023 03:14 AM
Helping great customers like you is why I'm in this business. Thank you so much for your business and great feedback.
Val was extremely helpful and helped me with every step in the process to purchasing my home.
Reply from Val Bryce Nuttall
September 27th, 2023 03:14 AM
Thank you for the 5-Star review. If you need anything, feel free to give us a call.
Very good at communicating skills. Explains everything out to you. Very kind and helpful person.
He will get you in your dream home with great rate and price you can afford.
Thank you Val Nuttall
Reply from Val Bryce Nuttall
September 27th, 2023 03:14 AM
I really appreciate the feedback and am looking forward to working with you again.
I’m not sure if it was on your end or that Joel buzzard guy but things didn’t go like I thought they would and was beyond frustrating not a very good experience
Reply from Val Bryce Nuttall
September 27th, 2023 03:14 AM
We are sorry that you did not have a 5-Star experience. I would love to know your perspective and help us improve.
Great Guy!!
Reply from Val Bryce Nuttall
September 27th, 2023 03:14 AM
Thank you for the 5-Star review. If you need anything, feel free to give us a call.
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Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
1993
Time Zone
Pacific Standard Time (PST)
Licenses
- 32139
Gallery
