B
Brookfield, Brookfield, WI
Brookfield, WI
At Luminate Bank our mission is to unlock people's full potential through finances, and provide them with clarity at every step along the way.
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Alex explained the process every step of the way.
I still don't understand half or more of what it takes to do anything "mortgage-y". But I do know prompt, effective, respectful, and generous communication when I see it. Your team abounds with it. That combined with determined resourcefulness...
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Communication, flexibility, and speed to get things done. Alex and his team worked around my busy schedule, pivoted quickly when needed, and communicated very well. Thank you to the team!
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Communication from the team
Always kept us informed every step of the way And I loved the weekly updates..
Good communication and follow up. The team was very responsive to our questions and was there to help every step of the way.
Michael and his team at Luminate were awesome to work with. They were very clear and consistent with communicating updates to me and my buyers. When we hit a snag the day before closing they were on top of things and we were able to get to...
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Consistent communication! :)
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I was never left in the dark at any time Communication was very proactive
Reply from Alex Aerts
July 20th, 2026 02:07 PM
Teresa, thank you for the kind words and for trusting our team throughout the transaction. Proactive communication is such an important part of creating a smooth experience for both clients and our real estate partners, so it means a lot to...
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Alex communicated clearly and answered all question, phone call, texts, etc...promptly and ALWAYS with a great attitud. His team is also very responsive and extremely nice. Thank you for such a great experience during a stressful time.
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Reply from Alex Aerts
July 20th, 2026 01:26 PM
Teresa, thank you so much for your kind words and for trusting our team throughout your home financing journey. We know the mortgage process can feel overwhelming at times, so hearing that our communication, responsiveness, and support helped...
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About
At Luminate Bank our mission is to unlock people's full potential through finances, and provide them with clarity at every step along the way.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Disclaimer
Luminate Bank is an Equal Housing Lender | Member FDIC
Luminate Bank | NMLS ID #1281698
2523 S Wayzata Blvd. #100 Minneapolis, MN 55405 | Phone (952) 698-3300
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