Waterstone Mortgage - Appleton, WI

Appleton, WI

4.95

(1,174)

Mortgage

Mortgage Loan Officer

Contact Info

(920) 750-5000

Appleton, WI

https://www.waterstonemortgage.com/branches/appleton-wi

Location & Business Hours

Business Hours

Wed

9 AM to 5 PM

Thu

9 AM to 5 PM

Fri

9 AM to 5 PM

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4.95

(1,174)

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5 Star

98%

4 Star

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Pam and her team were amazing. They provided us with weekly updates and were willing to go above and beyond to help ups through the mortgage process. She was flexible and easy to work with. When we had questions, she responded quickly and efficently....

Reply from Owner

June 11th, 2020 12:00 AM

Efficient communication and attention to questions is what Pam does best to keep the mortgage process smooth and easy for all of her customers! Waterstone Mortgage appreciates you taking the time to leave such a positive review! We hope to...

Tried to work with them twice. Called, left messages and never get a response back.

Reply from Owner

January 8th, 2026 12:01 PM

C Moua, we apologize if you attempted to contact us, and your call went unreturned. We’d like to speak with you and assist you with getting ahold of whomever it is you’d like to speak with. Please call our Customer Relations Manager at ************...

As a first time home buyer, Pam helped us every step of the way. She explained every step of the process, from planning all the way to close, so there were no surprises and we felt confident in our purchase. While the process of purchasing...

Reply from Owner

January 8th, 2026 12:01 PM

Hello Ana! We are happy to hear you found your home with Pam! Thank you so much for sharing your experience. We appreciate it! Enjoy your new home!

Reply from Owner

May 28th, 2020 12:00 AM

We're happy to hear your first homebuying experience was stress free and easy, thanks to Pam and her team. We appreciate you taking the time to write this review. Congratulations on your new home!

Linda Williamson and her team worked with me through the loan process 3 times in 6 months! I was able to meet with her in person before this pandemic began. She guided me through the process at my own pace, making sure that I understood each...

Reply from Owner

January 8th, 2026 12:01 PM

Hi Laura! Thank you for taking the time to write such a nice and thorough review! We agree the Linda is very patient and knowledgeable on the whole loan processes. As you noted she is also very good at adapting to virtual life with all of her...

Lance was inept as he passed off all work to other in the office. Communication was nearly none existent.

Reply from Owner

January 8th, 2026 12:01 PM

Waterstone Mortgage takes all client reviews seriously and we strive to provide the highest level of customer service and personalized communication throughout the loan process. We use the team approach to ensure we are providing the most timely...

Lance passed off his work to others in his office. He did not communicate effectively. Paperwork was not provided in timely manner. Many times we had to contact the office to get information.

Reply from Owner

May 27th, 2020 12:00 AM

Linda and her team were so helpful and kind. Anytime we had questions they were more than willing to help! Linda went above and beyond for us to get us into our first home. Thank you!!

Reply from Owner

January 8th, 2026 12:01 PM

Thank you for taking the time to share your experience with us, Victoria. We are happy to hear that your first homebuying experience went so well, thanks to Linda's dedication to her customers. We hope you enjoy your new home, please don't...

Waterstone Mortgage - Appleton, WI has received a review with 5 star rating from Gerald R

Reply from Owner

January 8th, 2026 12:01 PM

Thank you for this 5-star rating, Gerald.

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About

At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2000

Time Zone

Central Standard Time (CST)

Disclaimer

Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions