The Dream Team at ALCOVA Mortgage | Whiteville's Cover Image

The Dream Team at ALCOVA Mortgage | Whitevill..., NC

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Whiteville, NC

4.97

(1,721)

Mortgage

Mortgage Loan Officer

Contact Info

(910) 212-1212

Whiteville, NC

https://alcova.com/branch/whiteville/

https://alcova.com/loan-officer/rsmith/

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4.97

(1,721)

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The closing was a last minute notification. We didn't get final approval until day before closing. Had to rush to get certified check because we didn't have actual amount until the evening before closing. Wasn't the best experience we ever...

Reply from RUSSELL SMITH

June 25th, 2024 04:38 PM

We appreciate your honest feedback, Michael. First, let me apologize for the last-minute notification and the rush it caused. Our aim at The Dream Team at Alcova Mortgage is to make the loan process as smooth and hassle-free as possible. Please...

Russell and Amy were great to work with. They got things done as quickly as possible, had great communication, answered all of our questions, and helped us to get into our new home!

Reply from Owner

June 11th, 2024 01:57 PM

We are absolutely thrilled to hear about your positive experience with us, Meagan. Your feedback reaffirms why we do what we do. It was a pleasure helping you get into your new home, and we're so gratified that our efforts made a difference....

Russell and Amy were great to work with. They got things done as quickly as possible, had great communication, answered all of our questions, and helped us to get into our new home!

Reply from RUSSELL SMITH

June 11th, 2024 01:58 PM

We are thrilled to hear about your positive experience, Meagan! Our team really appreciates the feedback. It was our pleasure to assist you throughout the process, and your satisfaction is our topmost priority. We strive to keep the communication...

Russell and his team were awesome from start to finish. They answered all questions promptly and were very attentive. Also very quick to respond back and get the paperwork rolling with no delays everything was upfront and transparent

Reply from Owner

June 11th, 2024 02:16 PM

We are thrilled to hear that you had a great experience with our team, Joseph. We always strive to provide prompt and attentive service, focusing on transparency and efficiency. It's wonderful to hear that we were able to meet these standards...

Overall the amount of information provided was spot on and team was always there to answer any questions and we’re very prompt when it came time for paperwork.

Reply from RUSSELL SMITH

June 10th, 2024 09:54 PM

Thank you, Joseph! Your feedback means a lot to me and the team here at ALCOVA Mortgage. We strive to provide prompt service and accurate information to all our clients. I'm glad to hear that our efforts were helpful to you. If you have any...

From the initial contact, Russell took ownership of and managed the loan process to make it the easiest transaction possible. He along with my realtor Dietchi Thomas, worked together to make everything seamless. At no point during the process...

Reply from Owner

June 11th, 2024 02:33 PM

We are truly touched by your kind words. Your satisfaction is my priority, and we are delighted to know that our work has been appreciated. It was our pleasure to work alongside Dietchi Thomas to ensure a smooth transition for you. Thank you...

From the initial contact, Russell took ownership of and managed the loan process to make it the easiest transaction possible. He along with our realtor Dietchi Thomas, worked together to make everything seamless. At no point during the process...

Reply from RUSSELL SMITH

June 4th, 2024 02:24 PM

Thank you, Jonathan, for taking the time to share your feedback. We are really happy to hear that our work made the loan process seamless for you. It was truly a pleasure being able to work with you and Dietchi Thomas, your realtor, and contribute...

Russell was always available and so quick to answer any and all questions that I had. He made my first home buying experience such a positive one and I would highly recommend him and his team to anyone who is looking into purchasing a home.

Reply from RUSSELL SMITH

June 4th, 2024 02:22 PM

Hi Landon, it's great to hear that you had a positive home buying experience with The Dream Team at Alcova Mortgage. Your 5-star rating means a lot to our team. Your comments about the speed and availability of our services are much appreciated....

Very friendly, informative staff that helped every step of the way.

Reply from RUSSELL SMITH

June 6th, 2024 07:19 PM

I'm thrilled to hear your positive feedback, Ann! It was a pleasure assisting you throughout the process. Your kind words about our friendly and informative staff at ALCOVA Mortgage are greatly appreciated. We strive to provide the best service...

Russell and his team were amazing. They helped streamline our process smooth and simple. We didn't have to worry about anything at all. Very professional and helpful. Highly Recommend.

Reply from Owner

May 31st, 2024 02:49 PM

We are thrilled to hear that you had a positive experience with The Dream Team at Alcova Mortgage. Making the process smooth and simple for our clients is always a top priority for us, so it's fantastic to know we achieved this during your...

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About

Most companies start with a business plan. ALCOVA Mortgage started with a friendship. Bound by a common background and inspired by a passion to serve, childhood friends Bobby Nicely, Billy Siple and Rob Lindstrom dreamed of one day starting a business. ALCOVA Mortgage began humbly in southwestern Virginia and slowly grew to serve more states in the Mid-Atlantic and Southeast. In 2008, ALCOVA weathered one of the largest financial downturns in American history only to expand and grow stronger. Today, ALCOVA continues to thrive, largely because of its roots in a friendship and the passion to serve.

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Time Zone

Eastern Standard Time (EST)

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