West Covina, CA
West Covina, CA
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage produ... Show More
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Krystle was in constant contact with us through the whole process. I would highly recommend her services to my friends and family. She is A true professional!
Krystle, was very on top of all the paperwork and able to explain everything in detail. At times she’s also dumb it down for us to understand and gave us examples which was very helpful.
The process took much longer than previously experienced. Also, signatures were requested sporadically instead of bundled in one package, as has been my experience in the past.
Reply from Krystle Gonzalez
January 30th, 2024 06:41 PM
Thank you for your feedback. This refinance took 28 days total during one of the busiest periods in mortgage lending history. Regarding the signatures, as expressed at the beginning of the loan process, there are certain documents that require...
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Krystal was so sweet and she explained everything so perfectly for us.
Krystal was very supportive throughout the whole process she was patient and explained each step along the way. I will definitely refer to all my family and friends.
Krystle was always there when we needed her and was always ready to answer our questions. We really appreciate her work ethic and willingness to go the extra mile for us. She is awesome! We will definitely recommend her to our friends and family...
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Krystle has been super amazing. She made our first home purchase super smooth. We appreciate all her guidance and advice given to us. We will be definitely be recommending people to Krystle.
Krystal was great! Highly recommended, thank you for all your help!
Krystle was amazing. She kept me calm when times got crazy. I was previously working with another lender and I am so glad I switched and began working with Krystle instead. She was responsive and clear about everything. I will be recommending...
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Krystle was amazing and fast. She answered all our questions that we had and made everything smooth and easy for us.
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About
Golden Empire Mortgage, Inc. is a privately held, full-scale mortgage banker with more than 75 retail branches throughout California, Arizona, Oregon and Washington. Family owned, GEM Mortgage division, offers a wide array of mortgage products with a focus on quality, compliance, and unmatched customer service. In 2016, the company is on track to fund in excess of $2 billion in mortgages and for each of the past four years has been recognized as one of the Top Mortgage Bankers in America and 50 Best Companies to work for by Mortgage Executive Magazine. Golden Empire Mortgage was founded in 1987 and is based in Bakersfield, California.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)