Top 5%
Monica Jones at CrossCountry Mortgage
Branch Manager / Executive Loan Advisor | NMLS #29...
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Benicia, CA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner consideri... Show More
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I have a loan through Cross Country Mortgage. I am a first time home buyer who is not familiar with the process of loans being transferred. I have been charged a late fee within the first year of paying a mortgage. I asked for some forgiveness...
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Reply from Owner
September 30th, 2024 12:00 AM
HI Zack,I’m sorry to hear about your experience. However, it looks like you may have worked with another Loan Officer at CrossCountry Mortgage, as I don't have a record of working with you directly. I take great pride in delivering excellent...
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Team Jones is the best! They take care of my clients and provide unparalleled service.
Reply from Monica Jones
July 28th, 2024 07:33 PM
It was great working with you. Thanks again for putting your trust in us.
As first time home buyers, we went into this process knowing it would be stressful . An overwhelming amount of information was presented and I guess maybe if things were explained to us in simpler terms , it might have helped us feel better...
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Reply from Monica Jones
July 25th, 2024 07:37 PM
Thank you for your feedback, Leo. I understand that the home buying process can be overwhelming, especially for first-time buyers. I apologize if we didn't meet your expectations in simplifying the information for you. As for the documentation,...
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The team had made the process pretty smoothly for us.
Reply from Monica Jones
July 25th, 2024 03:38 PM
I'm thrilled to know that you found the process smooth, Nazk. It's always our goal at CrossCountry Mortgage, LLC to provide seamless experiences. Your positive feedback means a lot and I am grateful for your wonderful 5-star rating. Should...
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Such a smooth, easy process all around! Monica and her team were always ready to help us with answers and explanations every step of the way. We are so happy with our house and how quickly we closed on it!
Reply from Monica Jones
July 15th, 2024 07:44 PM
I'm thrilled to hear that you found the process smooth and easy, Lauren! It was a pleasure assisting you throughout this journey. My team and I are always here to provide the necessary support and guidance. I'm glad to know that you're happy...
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Monica and her team made things pretty smooth even when their was some obstacles to overcome.
Reply from Monica Jones
July 12th, 2024 04:49 PM
I'm really happy to hear about your positive experience, Robert. My team and I at CrossCountry Mortgage, LLC always aim to navigate challenges and ensure a smooth process for our clients. Your feedback means a lot to us. Thank you for taking...
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The communication and ability to always have access to someone to talk to is great for me.
Reply from Monica Jones
July 4th, 2024 04:49 PM
It was great working with you. Thanks again for putting your trust in us.
Team Jones you are amazing!!
Good communication, friendly staff
Reply from Monica Jones
June 13th, 2024 01:53 PM
I'm thrilled to hear that you had such a positive experience with us at CrossCountry Mortgage, LLC, Julie! Your compliment on our communication and friendly staff means a lot. Remember, we're here for you if you need anything in the future....
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Organized and on time. Great communication and quick response
Reply from Monica Jones
June 10th, 2024 05:54 PM
I enjoyed working with you. Thanks for the great feedback.
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About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Benicia, CA. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #290779 | Branch NMLS #1754567
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Year Started
2003
Time Zone
Pacific Standard Time (PST)
Licenses
- 290779
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095