Mike Coughlin
Sr Mortgage Lender
Hi, I’m Mike Coughlin, a Senior Mortgage Lender based in Overland Park, Kansas. I’ve been helping clients achieve their homeownership goals for more than 26 years and have proudly spent the last seven with First Federal Bank. I’m passionate... Show More
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My phone calls to assistants were never answered. My requests for a phone call (vs email only) were ignored. Your requests for new / additional info usually came late in the day or week, and my requests for clarification of your requests were...
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Reply from Michael Zerr
September 18th, 2025 02:20 PM
We appreciate you sharing your experience with us. It's important to us that our communication is clear and responsive. We're sorry the phone calls to assistants and requests for calls weren't addressed properly. Your feedback will help us...
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Mike was available to answer all our questions. This is our second time using him and each time he was committed to the process from the beginning to the end. We would definitely use Mike again!
Reply from Mike Coughlin
September 12th, 2026 12:16 AM
I'm pleased to hear that you felt supported throughout the entire process once again. It's always a privilege to assist you, and your continued trust in my services means a lot to me. Should you need anything else in the future, don't hesitate...
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Mike was a true pro through the entire process. As a first time homebuyer, Mike answered a wide range of questions for me, and was extremely transparent and helpful through every step. Can't recommend him enough.
Reply from Mike Coughlin
September 12th, 2026 12:16 AM
I'm thrilled to hear that you found the homebuying process seamless and informative. It was a pleasure assisting you, and I appreciate your kind words and recommendation.
Mike is always available and easy to talk to. He was great. The rest of the team that worked on the loan made things a bit more stressfull with one issue coming down to the wire to solve.
Reply from Mike Coughlin
September 12th, 2026 12:16 AM
Thank you for your feedback, Guillermo. I'm glad to hear that you found me available and easy to talk to. I apologize for any stress experienced with the loan process and will share your feedback with the team for improvement. Your satisfaction...
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Great experience working with Mike during our home loan process.
Mike tried really hard. He would phone or email us for example on a Saturday evening if there was something that needed to be done
Reply from Mike Coughlin
September 12th, 2026 12:16 AM
I'm glad to hear that my efforts to ensure timely communication were helpful to you. It was a pleasure assisting you, and I appreciate your feedback.
My overall experience was GREAT because Mike Coughlin was there every step of the way advising me on next steps. He answered questions to the best of his ability even if it didn't fall within his scope of work or pointed me in the right direction....
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Reply from Mike Coughlin
September 12th, 2026 12:16 AM
I'm thrilled to hear that you had such a positive experience. It was my pleasure to assist you throughout the process and provide the guidance you needed. Your recommendation is greatly appreciated, and I'm glad to know that my support helped...
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Easy, painless process. Mike secured us the best interest rates for our mortgage.
Reply from Mike Coughlin
September 12th, 2026 12:16 AM
I'm thrilled to hear that you found the process easy and painless, Sarah. It was a pleasure securing the best interest rates for your mortgage. Thank you for your kind words and for choosing First Federal Bank.
Great timely communication
Reply from Mike Coughlin
September 12th, 2026 12:16 AM
I'm glad to hear that you were satisfied with the timely communication, Gordon. It was a pleasure assisting you, and I appreciate your feedback.
Communication was spotty at best. As a co-borrower, I rarely recieved the same communications that my partner recieved. Sometimes we would both get the emails, but she recieved a whole lot that never made it my way. I basically had to rely...
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Reply from Michael Zerr
June 11th, 2025 12:55 PM
Thank you for sharing your experience, Gregory. We apologize for the issues you faced with communication during the process. Ensuring clear and consistent communication with all parties involved is important to us. We appreciate your feedback...
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About
Hi, I’m Mike Coughlin, a Senior Mortgage Lender based in Overland Park, Kansas. I’ve been helping clients achieve their homeownership goals for more than 26 years and have proudly spent the last seven with First Federal Bank. I’m passionate about building long-term relationships with my clients and tailoring mortgage solutions that fit their financial goals. Whether you’re purchasing your first home or moving up to your next, I take the time to listen, explain your options, and guide you confidently through the process. When I’m not assisting clients, I enjoy spending time with my wife of 19 years and our two children, supporting them at their many activities—from dance and football to baseball and golf.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Fixed Rate Mortgages
Adjustable Rate Mortgages
USDA Loans
Qualified Mortgage Pre-Approvals
Cash-Out Refinances
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Time Zone
Central Standard Time (CST)
Licenses
- NMLS #507213