Malcolm Miller
Mortgage Loan Officer | NMLS #1778886
As your Kind Ambassador, I’m here to make the mortgage process simple, supportive, and tailored to you. Whether you’re buying, refinancing, building, or planning for what’s next, I’ll help you explore your options and move forward with conf... Show More
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I was kept abreast of the progress at all times. Always attentive to my questions or concerns and would return a call if I left a message. Everything was transparent at all times and I felt comfortable at all times with Malcom and his Staff....
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Reply from Malcolm Miller
October 23rd, 2026 02:43 PM
We try our best to make sure people FULLY understand and engage with the process. This way they're making the best decisions they can all the way through. This way they're comfortable asking questions, bringing solutions and partnering. This...
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Excellent communication and great team.
Reply from Malcolm Miller
October 23rd, 2026 02:43 PM
I'm thrilled to hear you had such a positive experience with us, Hector. Thank you for taking the time to share your feedback and for the stellar rating. Here at CrossCountry Mortgage, LLC, we pride ourselves on our communication and teamwork,...
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True to his word on working hard to get us closed ahead of scheduled.
Reply from Malcolm Miller
October 23rd, 2026 02:43 PM
I'm delighted to hear that you were satisfied with the process, Margaret. Your feedback means a lot to me. I always aim to work as efficiently as possible to exceed my clients' expectations. Thank you for choosing CrossCountry Mortgage, LLC....
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Malcolm and his team set the industry standard in customer service. Malcom would call me o once a week and give me detailed updates on where we were in the process. This was much appreciated as I was buying a home from out of state.
Reply from Malcolm Miller
October 23rd, 2026 02:43 PM
I'm thrilled to hear that you were satisfied with our service, Oscar. It was a pleasure assisting you throughout the process, especially considering the unique challenges of buying a home from out of state. Your feedback is immensely appreciated...
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Malcolm is a "pick up the phone guy." No phone tree, just a person to talk with. He has a great team.
Reply from Malcolm Miller
October 23rd, 2026 02:43 PM
I'm glad to hear you had such a positive experience, Morris! It's important to me to be as accessible as possible for my clients, so I'm delighted that you found my personal approach helpful. My team at CrossCountry Mortgage, LLC and I are...
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Friendly staff that competently handled my application.
Reply from Malcolm Miller
October 23rd, 2026 02:43 PM
Hi Marcy, I'm thrilled to hear that you had a positive experience with our team! We strive to provide competent, friendly service to each and every one of our customers. Your kind words mean a lot to us, and I'm glad we could assist you with...
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Everything went smooth and we closed on time with no issues
Reply from Malcolm Miller
October 23rd, 2026 02:43 PM
I really appreciate the feedback and am looking forward to working with you again.
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About
As your Kind Ambassador, I’m here to make the mortgage process simple, supportive, and tailored to you. Whether you’re buying, refinancing, building, or planning for what’s next, I’ll help you explore your options and move forward with confidence—every step of the way.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Mortgage Lender
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Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS #1778886
Disclaimer
©2026 | Kind Lending, LLC | NMLS #3925 | For all Kind Lending licensing: http://nmlsconsumeraccess.org/ | 1920 Main Street, Suite 1200, Irvine, CA 92614 | (888) 250-5463 | Licensed by the Department of Financial Protection and Innovation under the CA Residential Mortgage Lending Act; Hawaii Mortgage Loan Originator Company License HI-3925; Licensed by the NJ Department of Banking and Insurance. AZ Banker License 0943427. MA Mortgage Banker License #MC3925. All Rights Reserved.