Lucy Staten
Loan Officer | NMLS# 639463
At Fairway, we are dedicated to finding great rates and loan options for our clients while offering some of the fastest turn times in the industry. Our goal is to act as a trusted advisor, providing highly personalized service and helping y... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM(Open now)
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Lucy was phenomenal, second to none. She was very thorough, great with communication and gave us the best possible customer experience. I would not hesitate recommending Lucy to anyone.
Reply from Lucy Staten
August 10th, 2024 12:35 PM
Aaron thank you for the great review. It was so fun to work with you guys. I wish you many beautiful memories in the new home. Thank you for choosing to work with me.
Lucy always answered all my questions quickly and helpfully. It was my first time going through the process and she helped calm me and walk me through every step. I felt very taken care of.
Reply from Lucy Staten
August 6th, 2024 10:32 PM
I'm so thrilled to hear that you felt taken care of during this process, Leora! As a first-time buyer, it can be quite overwhelming, but I'm glad I could assist and make it a bit easier for you. Your satisfaction is my top priority, so don't...
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Lucy is awesome up front and honest ! Would highly recommend her
Reply from Lucy Staten
July 16th, 2024 01:57 PM
HI Terry thanks so much for the review. I means alot. You were just awesome to work with as well.
Lucy is awesome and very on top on your loan . Her customer service is great and she has great communication. I will recommend her to anyone i know
Reply from Lucy Staten
July 16th, 2024 01:55 PM
Thanks so much Billie. It was an honor to help you guys !!!!
Communication was great. the whole team was wonderful to work with
Reply from Lucy Staten
June 24th, 2024 01:27 PM
Thank you for the nice review, Lindsay. It was a pleasure to work with you both. Welcome to Ohio !!!
Lucy is amazing! She helped us with every step of the way. Every little question we had went answered with full explanation in a way that was easy to understand. No detail is too small with Lucy! She is just wonderful
Reply from Lucy Staten
May 23rd, 2024 07:22 PM
Thank you so much for the glowing review, Ally! I'm thrilled to hear that you had a positive experience with your purchase. I make it a point to ensure every question is answered - no matter how small - because I believe that understanding...
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In short, my answer would be Lucy! Lucy went above and beyond to ensure that we were fully prepared at every step of the process and was such a big help in keeping us on track and organized. She did a phenomenal job and I would 110% recommend...
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Reply from Lucy Staten
May 23rd, 2024 02:52 PM
Hi Nick! I'm thrilled to hear that you had a positive experience with me at Fairway Independent Mortgage Corporation. It was my pleasure to guide you through each step of the process. I appreciate your kind words and 5-star review, and I'm...
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I would have loved not to have to pay extra money but that's just how things go.
Reply from Lucy Staten
May 20th, 2024 08:39 PM
Thank you for your review, Chris. I understand your concern about the additional down payment, but as you rightly said, sometimes these things are beyond our control. I'm glad you still found our service satisfactory and rated us 5 stars. Your...
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It was easy and quick. Lucy helped with anything that I didn't understand and made it simple for me to get exactly where I need to be!
Reply from Lucy Staten
May 20th, 2024 07:30 PM
I'm thrilled to hear that your experience with Fairway Independent Mortgage Corporation was easy and quick, Greg! It was an absolute pleasure assisting you with your loan purpose purchase. It's always my aim to simplify the process and ensure...
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Communication and all around pleasant and polite. And most importantly got the job done!
Reply from Lucy Staten
May 9th, 2024 12:18 PM
I'm so glad to hear that you were satisfied with the service provided, Nate ! It was a real pleasure assisting you with your purchase at Fairway Independent Mortgage Corporation. Your positive feedback means a lot, and I'm thrilled I was able...
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About
At Fairway, we are dedicated to finding great rates and loan options for our clients while offering some of the fastest turn times in the industry. Our goal is to act as a trusted advisor, providing highly personalized service and helping you through every step of the loan process. It’s all designed to exceed expectations, provide satisfaction and earn trust. Since opening our doors 25 years ago, our team has helped thousands of Americans achieve their dream of homeownership. Fairway is a full-service mortgage lender based in Madison, Wisconsin, and Carrollton, Texas, with more than 7,900 team members and 700 branches nationwide. Fairway funded $72.5 billion in 2021. For more information, go to fairwayindependentmc.com
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Specialities
Conventional Loans
FHA Loans
VA Loans
USDA Loans
Jumbo Loans
Adjustable-Rate Mortgages (ARMs)
Fixed-Rate Mortgages
Reverse Mortgages
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Memberships
- Stark County Board of Realtors
- Girls on the Run Assistant Coach
- NE Ohio ALS Association Akron Walk Commitee Member 2024
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1995
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS# 639463
Awards
Achievements
- 5 Star DIVA 2023
Hobbies
- Kayaking, traveling and flower gardens
- Traveling
- Kayaking
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Disclaimer
Copyright©2025 Fairway Independent Mortgage Corporation. NMLS#2289 (https://nmlsconsumeraccess.org/EntityDetails.aspx/company/2289).
4750 S. Biltmore Lane, Madison, WI 53718, 1-866-912-4800. Restrictions and limitations may apply. All rights reserved. Equal Housing Opportunity.
Legal Disclosures: bit.ly/FIMCDisclosures