Lisa Burkes
Highlands Residential Mortgage, Ltd.
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
Lisa and her team at Highland Mortgage provided truly excellent service from start to finish. They were professional, knowledgeable, and always quick to respond to any questions. The entire process was smooth and stress-free, and they made...
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Reply from Lisa Burkes
January 13th, 2026 04:26 PM
It's rewarding to know that you found the service from start to finish smooth and stress-free, Marjorie. I'm pleased to hear you felt confident and well informed throughout the process. Your high recommendation means a lot, and I'm here if...
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The communication at the begining and during the transaction. The holidays fumbled us a little at the end, but overall the communication was fine.
Reply from Lisa Burkes
January 8th, 2026 02:56 PM
I appreciate your feedback, Brittney. It's good to hear that the communication throughout the transaction met your expectations. I understand that the holidays can sometimes cause disruptions, and I value your patience during that time. If...
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She was very helpful and always answered her phone and any questions.
I would be recommending her for sure.
Reply from Lisa Burkes
January 5th, 2026 03:41 PM
I appreciate your kind words, Raymond. It's great to know that I was able to assist you effectively and provide timely support. Your recommendation is highly valued, and should you have any more questions or need further assistance in the future,...
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Knowledgable and experienced. Lisa is amazing at what she does this my second time getting a loan through her. will come back for any future loans as well.
Reply from Lisa Burkes
December 26th, 2025 02:55 PM
It's truly gratifying to hear such positive feedback, Leslie. I'm pleased that my knowledge and experience have been beneficial to you for the second time around. Your trust and confidence in me for future loans mean a lot. If you ever have...
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Communication
Reply from Lisa Burkes
December 25th, 2025 02:07 PM
Thank you for taking a moment to give your feedback. It seems communication was a key part of your experience, and I'm glad to know it stood out to you. If there’s anything you'd like to discuss further or if you have questions down the line,...
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Transparency, effective communication, knowledge, speed, and efficiency.
Reply from Lisa Burkes
December 25th, 2025 04:56 PM
Your feedback is greatly appreciated, Tara. I'm glad to see that transparency, communication, and efficiency were key aspects of your experience. It's essential for me to ensure a smooth process and I’m pleased that these elements stood out...
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Lisa, Shyanne and Amanda did a great job answer all of our questions and walking us through the process. They worked overtime trying to work through any hurdles. They made the woke process feel easy to navigate. Highly recommended. 👍🏾
Reply from Lisa Burkes
December 3rd, 2025 07:58 PM
I'm glad to hear that you had a positive experience, Michael. It’s wonderful to know that Shyanne, Amanda, and I could assist you effectively and make the process more manageable. Thank you for your recommendation and for acknowledging the...
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Mrs. Lisa and the entire team at Highland were great from start to finish! The level of communication throughout the process was perfect and they found a way to work through every bump in the road and get us to closing.
Reply from Lisa Burkes
November 24th, 2025 03:28 PM
I appreciate your kind words, Jamie. It's great to know that the communication and support were just what you needed during the process. I'm glad we could navigate any challenges together and reach a successful closing. If you have any future...
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Constant communication! Lisa and ShyAnne were constantly reaching out and looking for ways to help gather information/keep us informed as where we were at in the process.
Reply from Lisa Burkes
November 20th, 2025 05:28 PM
Scott, I appreciate your feedback. I'm glad that the consistent communication from ShyAnne and myself made navigating the process clearer for you. Keeping clients informed is a priority, and it's great to hear it resonated with you. Should...
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Lisa and her team were supportive throughout this process. They communicated with us, understood our needs and worked with us. We were living in our RV waiting for our other house to close as soon as it closed they worked with us to get into...
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Reply from Lisa Burkes
November 13th, 2025 05:58 PM
Your feedback means a lot, Ann. I'm pleased to hear that the support and communication from my team and I made a difference during your transition. I understand how important timeliness can be, especially when arranging moves between homes....
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
mortgage financing
FHA, Conventional, USDA ,VA, Cash-out Refi, Refinances
One Time Close
2 to 1 Buydown
Down Payment Assistance
Mortgage Lending
FHA Loans
VA Loans
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 269988
Hobbies
- Open Houses
- Spending Time with Grandbabies and Great Great Grandbaby
- Helping Families on the weekend apply for Mortgage Financing
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