Karen Hackney
Mortgage Loan Officer
The University of Tennessee, Knoxville
My name is Karen Hackney and I am a Mortgage Loan Officer for First Horizon Bank in the Knoxville area. First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, k... Show More
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Correcting the interest rate, locking in orginal original correct rate
Reply from Karen Hackney
September 5th, 2025 12:58 PM
Darya, thank you for sharing your experience. If there's anything else I can assist you with, please don't hesitate to reach out.
I received quick replies and everythign went seamlessly.
Reply from Karen Hackney
September 5th, 2025 12:59 PM
I'm glad to hear everything went smoothly with your experience, Mitchell. It was a pleasure assisting you, and I'm here to help if you need anything in the future.
Karen was great to work with and proactive with communication .
Reply from Karen Hackney
September 5th, 2025 12:59 PM
I'm pleased to hear that you appreciated my communication and found it easy to work with me, Maura. It was my goal to ensure a smooth experience for you. If there's anything else I can assist with, feel free to reach out. Thank you for your...
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extreme helpful and commutation was very quick. Pleasure to work with via email /phone calls.
Reply from Karen Hackney
September 5th, 2025 12:59 PM
I'm glad to hear that you found the communication efficient and the experience pleasant. It's important to me that interactions are both helpful and timely. If there's anything else I can assist with in the future, feel free to reach out.
excellent communication throughout entire process. Karen was available at any time to answer any questions we had, including nights and weekends!
Reply from Karen Hackney
September 5th, 2025 01:00 PM
I appreciate your kind words, Richard. Being there for you every step of the way was important to me, and I’m glad I could assist with all your questions. If there's anything more I can do for you, feel free to reach out.
Ease of use with the electronic application system. Great communication the whole way through except when getting information about rates.
Reply from Karen Hackney
September 5th, 2025 01:02 PM
I'm glad to hear that you found the system user-friendly, and I appreciate your feedback. Great communication is always important to me. If you have any other questions, feel free to reach out.
Karen was an incredible help working with us through the complications of student loans and credit supplements to get our mortgage approval. She was a joy to work with even through a stressful process. We can't thank her enough!
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Reply from Karen Hackney
September 12th, 2025 01:11 PM
Emily, I'm truly grateful for your kind words. Navigating the process can indeed be challenging, and I'm glad I could assist. It was a pleasure to work with you, and I'm happy I could help make the process a bit smoother. Thank you for sharing...
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Karen was very responsive and great to work with. The rest of team, was not. I was very responsive in sending documentation, but had to do very frequent check ins to meet deadlines. The team didn't have me cleared to close until 2.5 hours before...
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Reply from Karen Hackney
September 5th, 2025 01:04 PM
Sierra, I appreciate your feedback and thank you for taking the time to share your experience. I'm pleased that you found my support responsive. It’s important to me that every client has a smooth and stress-free experience. Your feedback is...
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The people at First Horizon made it great. Karen Hackney was a fantastic resource to ask all of my questions to as she answered them thoroughly and quickly. She's also so easy-going, responsive, and delivers accurate information. I am very...
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Reply from Karen Hackney
September 5th, 2025 01:05 PM
I'm really pleased to hear about your positive experience with us, Christopher. Providing clear and accurate information is very important to me, so I'm glad I could be of help. Kim and I are always here to support you whenever you need. Thank...
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Karen was very responsive, readily available to answer our questions, friendly, knowledgeable, and attentive to detail. She provided excellent service throughout the whole process.
Reply from Karen Hackney
September 5th, 2025 01:05 PM
I'm grateful for your kind words, Kristin. It's wonderful to hear that you found my service responsive and thorough. I'm here to help whenever you need assistance in the future. Thank you for taking the time to share your experience!
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About
My name is Karen Hackney and I am a Mortgage Loan Officer for First Horizon Bank in the Knoxville area. First Horizon Bank is committed to making your banking experience the best it can be with innovative, convenient services and helpful, knowledgeable people. From your first checking account to the loan you need to build a home or business, we are committed to helping you at every stage of your financial life. Contact me today!
Products & Services
Mortgage Loan Officer
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Mortgage Refinance
Medical Professional Mortgages
DSCR Loans
Specialities
VA Loans
Government Loans
Purchase Loans
Refinance Loans
First Time Homebuyer Loans
Medical Professional Loans
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Education
- The University of Tennessee, KnoxvilleBachelor of Business Administration (BBA)
Positions
- First Horizon Bank - Mortgage Loan OfficerDec 3rd, 2018 - Current
Memberships
- UT Alumni
- Knoxville Mortgage Bankers Association
- Sponsor for Street Hope
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2018
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 472329
Awards
Presidents Club TN...
Diamond Circle Awa...
Achievements
- Top 5 Mortgage Officers at First Horizon
Hobbies
- Church
- University of Tennessee Games
- Gardening
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Disclaimer
Banking Products and Services provided by First Horizon Bank. Member FDIC. Equal Housing Lender.