JUAN CRUZ

Pre-Approval Advisor

Consumer Direct | Santa Ana

5.0

(7)

New American Funding is a family-owned business, dedicated to helping other families and individuals improve their quality of living. We’re a Fannie Mae, Freddie Mac, and Ginnie Mae direct lender, seller, and servicer, and even though we ha...... Show More

Mortgage

Mortgage Loan Officer

Contact Info

(949) 561-1665

Santa Ana, CA

https://www.newamericanfunding.com/mortgage_loans/juancruz/

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5.0

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I have spoken with Juan since the beginning of October to our closing on February 6th. 5 months of talking, planning and figuring out the perfect solution and a new chapter to my husband and myself we craved so much. Juan has been hands on...

Reply from JUAN CRUZ

February 20th, 2026 03:11 PM

Shannen, I'm truly grateful for your thoughtful words and for entrusting me with your home-buying journey. It's rewarding to know that I could help you and your husband find the solution you were seeking. Your experience is important to me,...

It was great until the processor got involve, she was unprofessional, terrible at communication, and caused delays due to her inability to read emails correctly and inability to respond to questions with knowledge and accuracy. myself and my...

Reply from JUAN CRUZ

May 27th, 2026 02:02 PM

Andrew, I'm sorry to hear about the difficulties you faced with the processor. I appreciate your feedback and am committed to addressing these issues. Please reach out to me directly so we can discuss this further and find a way to resolve...

Juan was gracious and helpful, he was a good liason with the client. He made himself available and accessible even during holidays and weekends so it was a good feeling of security, because it seems that one ALWAYS finds something to question...

Juan was very professional and was clear on all things i needed to move through the loan process. Jaun returned all my calls promptly and professionaly. Andrew was very good as well. I appreciate all who helped on this process.

Reply from JUAN CRUZ

January 26th, 2026 08:40 PM

Raymond, I appreciate you taking the time to leave such a kind review. It was a pleasure guiding you through the loan process. I'll be sure to pass on your compliments to Andrew as well. If you have any more questions or need further assistance...

Went above and beyond with every question asked

Reply from JUAN CRUZ

December 1st, 2025 03:55 PM

Thank you Cameron! It was a pleasure getting to help you through your homebuying journey!

Juan was very helpful throughout the process and very responsive. Juan was willing to explain/answer when I had questions, and made the experience feel like a human interaction rather than just another number.

Reply from JUAN CRUZ

November 10th, 2025 06:28 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

He was truly the best player on the team. He worked quickly, stayed on schedule, and handled every task with excellence. I would highly recommend Jaun Cruz to anyone. His professionalism and dedication really stood out. Thank you, Chery

Reply from JUAN CRUZ

October 29th, 2025 04:53 PM

Thank you so much for the kind words Chederson and thank you for entrusting me with your friends and family!

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Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

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