Jonathan Matthews
Loan Officer | NMLS ID #89373
We believe that a closed loan is not the end of our relationship - it's just the beginning.
Built on commitment, character, and innovation we are a next-generation, customer-focused lender driven by a mission to make the homebuying process... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Such a pleasure, guided us through the whole process, answered every question thoroughly every step of the way. Even unrelated to mortgage just to help us with common questions being new to the area. So comforting having a go to person, with...
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Reply from Jonathan Matthews
December 3rd, 2025 05:38 PM
Hello Antoinette! I'm thrilled to hear you had a 5-star experience with our services. It was my pleasure to guide you through the process and answer all your questions. I'm glad I could make you feel at home during this big change. Don't hesitate...
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Very experienced and was a pleasure dealing with him. Very accommodating
Reply from Jonathan Matthews
December 3rd, 2025 05:38 PM
I greatly appreciate your kind words, Vincent! It was truly my pleasure to assist you. Your feedback means a great deal to me and all of us here at Tidewater Mortgage Services. I'm glad that you found my service helpful and accommodating. Thank...
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Jon was great to work with. He provided all the information we needed, was proactive, and very responsive
Reply from Jonathan Matthews
December 3rd, 2025 05:38 PM
I'm truly grateful for your kind words, Karin. Your feedback really made my day! It was a pleasure assisting you and Steven with your mortgage needs. I strive to ensure my clients are well informed and receive prompt responses throughout the...
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More communication in the process not initiated by me
Reply from Jonathan Matthews
December 3rd, 2025 05:38 PM
I appreciate your feedback, Kelly. I understand the need for more proactive communication throughout the process and I'm taking your comments to heart. I apologize if you felt that you were initiating most of the communication. I'm working...
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Good communication
Reply from Jonathan Matthews
December 3rd, 2025 05:38 PM
I appreciate your positive feedback, Jacelyn. At Tidewater Mortgage Services, we prioritize clear and consistent communication to ensure our customers have the best experience. I'm glad to hear you found this to be true. It was a pleasure working...
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Working with Jon and Crystal as we navigated all the hoops of the underwriters. They both were extremely professional, patient, and knowledgeable.
Reply from Jonathan Matthews
December 3rd, 2025 05:38 PM
I'm truly grateful for your kind words, Douglas. It was an absolute pleasure working with you through the mortgage process. Crystal and I strive to provide the best service possible, and it's rewarding to hear that our efforts were appreciated....
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Jon was very courteous , patient and knowledgeable. He took the time to answer my questions whenever I called . His explanations were detailed . I had a great experience dealing with him. Thank you much Jon.
Reply from Jonathan Matthews
December 3rd, 2025 05:38 PM
I greatly appreciate your kind words and the 5-star rating, Margarette. It was my pleasure to assist you with your mortgage needs and answer all the questions you had. I strive to provide detailed and understandable explanations to ensure my...
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The professional response and attention to details from both Jon and Crystal! They made an involved experience manageable. Thanks for being a great team.
Reply from Jonathan Matthews
December 3rd, 2025 05:38 PM
I'm delighted to hear that you had a positive experience with us at Tidewater Mortgage Services, Michelle. Crystal and I work hard to ensure our clients feel supported throughout the process and it's rewarding to know that our efforts paid...
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Was constantly in communication with me
Reply from Jonathan Matthews
December 3rd, 2025 05:38 PM
I'm really glad to hear that you appreciated my constant communication, Mark. It's crucial to me that my customers are always informed and know exactly what's happening during the process. Thanks for taking a moment to leave such a positive...
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Jon always answered any of our questions and went out of his way to help in any way he could.
Reply from Jonathan Matthews
December 3rd, 2025 05:38 PM
Thank you for allowing me to help you and Craig with the purchase of your new home! Welcome to the neighborhood.
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About
We believe that a closed loan is not the end of our relationship - it's just the beginning.
Built on commitment, character, and innovation we are a next-generation, customer-focused lender driven by a mission to make the homebuying process simple, easy, and stress-free for our clients.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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Positions
- Atlantic Coast Mortgage - Loan OfficerNov 14th, 2025 - Current
Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS ID #89373
- Licensed in FL, NC, SC
Achievements
- Top 1% Customer Service Award
Hobbies
- Golfing, Landscaping
- Softball
Disclaimer
Atlantic Coast Mortgage, LLC is an Equal Housing Lender | Company NMLS ID #643114 (www.nmlsconsumeraccess.org) | Doing business in Pennsylvania under the trade name ACM, LLC of PA | Georgia Residential Mortgage Licensee, License # 61978 | Arizona (103946), Colorado, Connecticut (ML-643114), Virginia (MC-5560), D.C. (MLB643114), Delaware (018266), Louisiana, Maryland (19711), West Virginia (ML-34255), Delaware (018266), Tennessee (138203), Pennsylvania (62503), North Carolina (L-164348), South Carolina (MLS - 643114), South Carolina (MLS - 643114 OTN #1), Georgia (61978), Florida (MBR2951), Florida (MLD1461), Kansas (MC.0025719), Maine (643114), Michigan (FR0024148), Michigan (SR0024149), New Hampshire (24683-MB), Oregon (643114), Texas, Wisconsin (643114BA), Wisconsin (643114BR), and Oklahoma (ML012369), (ML013345)