Jim Juergens
Branch Leader
We created the NEO Home Loans logo as a symbolic commitment to our relationship with you. We believe the closing of your home loan is where our relationship and guidance begin.
As your financial situation evolves and changes, we will be th... Show More
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Reviews from Web
Thank you all for your education & ensuring process @ steps were understood & for the patience with the questions as they came
Reply from Jim Juergens
March 4th, 2026 07:38 PM
Rachel, thank you — that truly means a lot. Education and clarity are a big part of how we approach this process, so I’m glad you felt supported every step of the way. We appreciate you trusting us.
The communication with us and attention to detail in everything ya'll do was great! The portal was easy to use and helped us stay current with our tasks.
Reply from Jim Juergens
March 4th, 2026 07:37 PM
Ryan, thank you — we truly appreciate that. Clear communication and staying organized are big priorities for us, so I’m glad the portal and process made things easy on your end. We’re grateful we could help.
That I had a couple different points of contact and could email text or call any of them anytime I need it.
Reply from Jim Juergens
March 4th, 2026 07:36 PM
Jessica, thank you — that means a lot. Having multiple points of contact is intentional so you’re always supported, no matter what comes up. We appreciate the opportunity to help you.
Great team!
Reply from Jim Juergens
March 4th, 2026 07:35 PM
Darryl, thank you — we really appreciate that. If there’s ever anything we can do better, don’t hesitate to let me know.
Your team was extremely helpful to get us through the process.
Reply from Jim Juergens
March 4th, 2026 07:34 PM
Joni, thank you — we truly appreciate that. I’m glad our team could help guide you through the process. If there’s ever anything we can improve on, please let us know.
The team was very helpful with making sure we completed all our tasks on time and they took care of the rest. They made the refinancing process as least stressful as possible!
Reply from Jim Juergens
March 4th, 2026 07:32 PM
Elli, thank you — we really appreciate that. I’m glad we could keep the refinance smooth and organized for you. That’s exactly how the process should feel. We’re always here if you need anything moving forward.
Great is not a strong enough word for the experience I have gone through. The team from the beginning to the end were as caring as a close family member. The professionalism and communication were very informative and relaxing. I really can't...
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Reply from Jim Juergens
December 22nd, 2025 09:43 PM
I'm truly pleased to know that your experience felt like working with family and that you found our professionalism and communication so effective. Knowing that our efforts added to your holiday joy is incredibly rewarding. Thank you for sharing...
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Everything. This dashboard mortgage rate, the team's responsiveness. Now the better document submission was the one not phenomenal part but everything else great.
Reply from Jim Juergens
December 22nd, 2025 05:46 PM
I appreciate your feedback, Jackson. I'm glad to know that you found the dashboard mortgage rate and our team's responsiveness helpful during your process. I take note of the document submission aspect that didn't quite meet expectations, and...
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great communication & costumer service
Reply from Jim Juergens
December 8th, 2025 08:19 PM
It was a pleasure helping you, and I’m really glad you felt taken care of and in the loop throughout the process. If you ever have questions down the road—or need anything for friends or family—I’m always just a call, text, or email away.
The handling by Jim and his team Exceeding any and all expectations. They communicated well throughout the process and answered any questions I had in a timely manner.
Reply from Jim Juergens
December 8th, 2025 08:21 PM
Thank you so much for the kind words! I’m grateful you trusted us once again with your refinance, and I’m thrilled to hear we exceeded expectations. Clear communication and timely answers are exactly what we aim for, and it’s great to know...
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About
We created the NEO Home Loans logo as a symbolic commitment to our relationship with you. We believe the closing of your home loan is where our relationship and guidance begin.
As your financial situation evolves and changes, we will be the constant guide you can count on. We aspire to become the most valuable person in your life when it comes to real estate and finance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Home Renovation Loan
Mortgage Refinance
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Year Started
2004
Time Zone
Central Standard Time (CST)
Licenses
- NMLS# 231170
Disclaimer
BETTER MORTGAGE RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS, PROMOTIONS AND BENEFITS AT ANY TIME WITHOUT NOTICE. Rates and Terms are subject to change at any time without notice and are subject to state restrictions. The Better Home Logo is Registered in the U.S. Patent and Trademark Office. © 2026 Better Home & Finance Holding Company and/or its affiliates. Better is a family of companies. Better Mortgage Corporation provides home loans: Better Real Estate, LLC and Better Real Estate California Inc License # 02164055 provides real estate services; Better Cover, LLC sells insurance products; and Better Settlement Services provides title insurance services; and Better Inspect, LLC provides home inspection services. All rights reserved. Home lending products offered by Better Mortgage Corporation. Better Mortgage Corporation is a direct lender. NMLS #330511. 1 World Trade Center, Floor 80, New York, NY 10007. Loans made or arranged pursuant to a California Finance Lenders Law License. Not available in all states. Equal Housing Lender. NMLS Consumer Access