Jerry Hernandez
Loan Originator | NMLS# 545489
Founded in 1997, Envoy Mortgage is an independently owned, full-service mortgage lender headquartered in Houston, TX. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy branches offer a full menu of loan products with locations... Show More
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Jerry is very knowledgeable and personable made the experience easy to understand.
Jerry was consistent and on point. He is very knowledgable and an expert in his field. Would definitely recommend for the future.
Very friendly and informative, I learned a lot. Great person to work with!
Honestly, I’m a little heart broken about how things turned out with Jerry. I put a lot of trust in him but in the end, I feel completely taken advantage of. I felt I owed Jerry my business and never shopped around for a loan officer that’s...
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Reply from Jerry Hernandez
October 8th, 2026 07:24 AM
Hi Samantha - thank you for taking the time to provide feedback about your experience. We'll check into what went wrong and how we can make improvements based on this feedback. If you'd like to discuss your experience in more detail you can...
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Jerry answered all of the inquiries in a timely fashion. He explained the process very well.
Jerry felt like a family member he was always there to help with any questions or concerns anytime of the day.
Jerry was real easy to communicate made the whole buying experience painless and simple, he went above and beyond to make sure I understood the process and helped out throughout the way when I was unsure of how to go about getting certain information....
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Jerry was attentive and too the point. It made this process effortless.
Jerry was amazing walking us threw every step. Always going above and beyond. Our parents even said they wished they had someone like him when they bought a house. I think we even beat a record with how fast he was able to close. Will only...
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GREAT experience because Jerry likes to talk which means he calls alot which means I'm updated on the file - very much appreciated! I definitely did not need to worry or chase for updates.
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About
Founded in 1997, Envoy Mortgage is an independently owned, full-service mortgage lender headquartered in Houston, TX. As a Fannie, Freddie and Ginnie approved seller/servicer, Envoy branches offer a full menu of loan products with locations across the U.S. Licensed in 49 states, Envoy branches provide outstanding customer service by offering a full menu of loan products with the tools, expertise and technology needed to support all functions of the mortgage process. For more information, visit http://www.EnvoyMortgage.com. Envoy Mortgage, Ltd. NMLS #6666.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
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(877) 232-2461 or (713) 977-8005
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