Jeff Palmer
Sr Mortgage Lender
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
Jeffs the man!!! Its incred how he's able break down difficult subjects in a way that makes it easy to understand. Jeff made everything so easy to understand and included Excel spreadsheets so I could look at different numbers in different...
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Reply from Jeff Palmer
September 12th, 2026 12:27 AM
Erica, it's great to hear that my approach resonated with you. I truly enjoy making complex information accessible and am pleased the Excel spreadsheets were helpful in visualizing the details. Ensuring clear communication throughout each step...
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Better communication and service from the underwriting department. They didn't treat us like honest trustworthy human beings. They asked for the same things over and over again in five different ways. When we verified something they wanted...
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Reply from Jeff Palmer
September 12th, 2026 12:27 AM
Amy, I'm sorry to hear about the challenges you faced during the underwriting process. It's certainly not what I strive for in terms of efficiency and respect. I'm grateful for your kind words about my efforts, and I'm glad I could provide...
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Jeff was responsive and timely in his communicatio, and took the time to break down some complex details for a firs time home buyer .
Reply from Jeff Palmer
September 12th, 2026 12:27 AM
Alec, I'm grateful for your feedback and delighted to know that you found my communication both responsive and timely. Helping first-time home buyers navigate the complexities of the process is something I truly enjoy. If you ever have more...
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Jeff and his team were very responsive!
Reply from Jeff Palmer
September 12th, 2026 12:27 AM
Justin, I appreciate the positive feedback. It's great to hear that you found me and my team responsive. Being readily available and attentive to your needs is very important to me. If there's anything else I can assist with, just let me know....
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It was my first time buying a home, but Jeff made it a piece of cake! His communication was clear, helpful, and timely. Everyone at First Federal was friendly and professional. We were so worried that the lending process would be awful, and...
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Jeff Palmer and his team were very helpful throughout the loan application process!
Reply from Jeff Palmer
September 12th, 2026 12:27 AM
Scott, thank you for your kind words! I'm pleased to hear that you found the support from my team and me helpful during your loan application process. It's always our goal to make things as smooth and straightforward as possible for you. If...
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Our entire lending process went so smoothly, we were amazed! The communication from the whole team was great - Jeff, Ellen, and Shandra.
Reply from Jeff Palmer
September 12th, 2026 12:27 AM
Abbey, I'm truly glad to hear that your lending process went smoothly and that you were amazed by the communication. It's wonderful to know that Ellen, Shandra, and I could meet your expectations. Ensuring a seamless experience for you is a...
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Thanks for everything your team helped so much during a challenging tim.
Reply from Jeff Palmer
September 12th, 2026 12:27 AM
Natalie, I appreciate your kind words. I'm glad that my team and I could provide support during a challenging time. Helping in such situations is very important to me. If you have any more needs or questions, please don't hesitate to get in...
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Jeff was honest, straight forward, and responsive to any questions I had throughout the process.
Reply from Jeff Palmer
September 12th, 2026 12:27 AM
Michael, thank you for taking the time to share your feedback. I'm glad to hear that you found my approach honest and straightforward. Being responsive to your questions and ensuring a clear, smooth process is important to me. If there's ever...
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Courteous, prompt responses to questions and concerns, respectful, proactive, reassuring, considerate. Professional and compassionate.
Reply from Jeff Palmer
September 12th, 2026 12:27 AM
Catherine, thank you for sharing such kind feedback. I'm truly pleased to know that you felt supported and respected throughout our interactions. Providing timely and compassionate service is important to me, and I'm glad I could address your...
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About
First Federal Bank offers personalized banking in a branch or online; personal and business checking, savings, and loans including SBA, USDA and more.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Conventional Home Loan
Mortgage Refinance
Fixed Rate Mortgages
Adjustable Rate Mortgages
USDA Loans
Qualified Mortgage Pre-Approvals
Cash-Out Refinances
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Positions
- nbkc bank - Senior Loan OfficerFeb 28th, 2012 - Mar 1st, 2024
- First Federal Bank - Senior Mortgage LenderMar 4th, 2024 - Current
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Year Started
2004
Time Zone
Pacific Standard Time (PST)
Licenses
- NMLS #888202
Disclaimer
Member FDIC This page is for information purposes only and is not an advertisement to extend customer credit as defined by Section 226.2 Regulation Z. Program rates, terms and conditions are subject to change at any time.