Jeff Lichtenstein, Ruoff Mortgage
Senior Loan Officer | NMLS# 235950 | Ruoff Mortgag...
Licenses: NMLS# 235950 | Ohio-Louisiana
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision a... Show More
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Business Hours
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9 AM to 5 PM
Wed
9 AM to 5 PM(Open now)
Thu
9 AM to 5 PM
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Reviews from Web
As always, our loan process was perfect start to finish!
Reply from Jeff Lichtenstein
June 14th, 2025 06:34 PM
I'm thrilled to hear that your loan process was perfect from start to finish. It was a pleasure assisting you, and I appreciate your continued trust in Ruoff Mortgage.
Jeff has aleays been wonderful to work with
Reply from Jeff Lichtenstein
June 11th, 2025 03:08 PM
I'm delighted to hear that working with me has been a wonderful experience for you. Your feedback is greatly appreciated, and I'm here to assist you whenever you need.
was great to work with and made the refinance process ver
Reply from Jeff Lichtenstein
May 30th, 2025 03:25 AM
I'm delighted to hear that you had a great experience with your refinance process. It was a pleasure assisting you, and I appreciate your feedback. If you have any further questions or need assistance in the future, please don't hesitate to...
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It was a pleasure to work with you and I will refer you in the future.
Reply from Jeff Lichtenstein, Ruoff Mortgage
July 28th, 2025 06:24 PM
Chelsea, Thank you for the great review!
Your decision to refer me in the future means everything, and I'm here whenever you need assistance. Wishing you all the best!
Jeff did and an amazing job helping me with my credit and the overall experience.
Reply from Jeff Lichtenstein, Ruoff Mortgage
May 14th, 2025 05:08 PM
Thank you for the excellent review Will, we had a few challenges and met them all! It was a pleasure assisting you and Chelsea and I appreciate your kind words.
Jeff was an absolute pleasure to work with! As first-time homebuyers, we were nervous about navigating the loan process, but Jeff made everything feel manageable and even enjoyable. He was incredibly responsive to both calls and emails, always...
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Reply from Jeff Lichtenstein, Ruoff Mortgage
May 5th, 2025 05:23 PM
Thank you for the fantastic review Lindsey! It was a pleasure to assist you, and I'm grateful for the opportunity to have been part of your journey. It's all yours now-enjoy!!!
Jeff made me feel like I was his top priority.
Reply from Jeff Lichtenstein, Ruoff Mortgage
April 21st, 2025 07:37 PM
Thank you for the excellent review. You are my top priority Eric!! It was a pleasure working with you, and I appreciate your kind words about your experience.
The back and forth between providing more documents as the underwirter needed additional info. Please ask for this stuff up front and not keep asking customer for more and more documents throughout the process. That part and only that part...
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Reply from Jeff Lichtenstein, Ruoff Mortgage
March 5th, 2025 06:46 PM
Thank you, Brian for taking the time to share your thoughts. I understand how frustrating it can be to continuously provide documents throughout the underwriting process. It's something we're actively working on improving to make the experience...
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Quick and simple.
Reply from Jeff Lichtenstein, Ruoff Mortgage
February 19th, 2025 07:19 PM
Hi Daniel, I truly appreciate your feedback and excellent review! It was great to meet with Kenny, Blythe, Andy and you at the closing If you ever need anything in the future, don't hesitate to reach out.
Jeff
the loan butler portal viewer for signing docs was very small on my destop, I had to guess at what i was doing
Reply from Jeff Lichtenstein, Ruoff Mortgage
February 14th, 2025 02:51 PM
Frank, I appreciate your feedback about the loan butler portal and am sorry to hear that the viewer was too small on your desktop. Your experience is important to us, and I'll be sure to pass this on to our tech team to see how we can improve...
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About
Licenses: NMLS# 235950 | Ohio-Louisiana
My customer service philosophy is to treat every customer with respect and to make their experience as stress free as possible. I believe that the purchase or refinance of a home is a major decision and should be treated as such. I strive to make this process as easy as possible for each of my clients. My focus is always to be honest, trustworthy, and to communicate frequently, all while offering sound and reliable guidance.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Down Payment Assistance
Conventional Home Loan
Mortgage Refinance
Self-Employed Mortgages
Cash-Out Refinances
Investor Mortgages
HECM for Purchase
Specialities
FHA VA Conventional USDA HECM
FHA, VA and conventional mortgages on 1-4 family residential properties
Various First Time Homebuyer mortgage products with down payment assistance
principal residence and investment mortgage loans
HECM Reverse Mortgage
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Addresses and Serving Areas
Primary Serving Area
Other Serving Areas
Year Started
1987
Time Zone
Eastern Standard Time (EST)
Licenses
- NMLS# 235950
- OH - MLO.036456.000
- FL-LO43220
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Achievements
- President of Ohio Mortgage Bankers Association
- Presidents Club at Ruoff Mortgage
Hobbies
- baking
- walking daily
- pickleball
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Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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