Jay Dao
Branch Manager
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8 AM to 5 PM
Wed
8 AM to 5 PM
Thu
8 AM to 5 PM
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Reviews from Web
The overall professionalism your team gave us!!
Reply from Jay Dao
June 30th, 2026 03:36 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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Lisa and Jay kept us updated throughout the process.
Reply from Jay Dao
June 30th, 2026 03:36 PM
We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.
It was solid experience. Jay was a little delayed in replying to some of my initial correspondance which almost made me look for an alternative, but he was quite supportive and informative overall. Stephanie was responsive and thorough! Overall...
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Reply from Jay Dao
June 30th, 2026 03:36 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
After a VERY unpleasant experience with the previous person who shall go unnamed, Jay Dao stepped in and was wonderful to work with - he is definitely an asset to New American Funding!I was ready to walk away and get the loan from BofA, but...
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Reply from Jay Dao
June 30th, 2026 03:36 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Jay was very helpful. He explained everything and made it a easy process.
Reply from Jay Dao
June 30th, 2026 03:36 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
read more
Jay is a pleasure to work with and is very helpful in every aspect of the loan process. His knowledge and professionalism is A+++! This is our 2nd loan with Jay and we are grateful for our experience with him. We highly recommend Jay Dao and...
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Reply from Jay Dao
June 30th, 2026 03:36 PM
We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to contact us, should you need any further assistance.
Working with Jay was very easy. He was very easy to communicate with and was quick to respind to any attempts I made to talk, text, or email with him. He helped us to accomplish something we didnt even think was a possibility. We went into...
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Reply from Jay Dao
June 30th, 2026 03:36 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
read more
The process was efficient and Jay Dao is very knowledgeable in this field. He provided many options and was very patient awaiting my decision. The response time was great and the process went very smoothly. Thanks to Jay and Charissa for all...
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Reply from Jay Dao
June 30th, 2026 03:36 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
Jay became a great friend of mine. Yes over the phone. He worked with me like I was family.
Reply from Jay Dao
June 30th, 2026 03:36 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
Effective communication through process
Reply from Jay Dao
June 30th, 2026 03:36 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
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WCL is an Equal Housing Lender. As prohibited by federal law, we do not engage in business practices that discriminate based on race, color, religion, national origin, sex, marital status, age (provided you have the capacity to enter into a binding contract) because all or part of your income may be derived from any public assistance program, or because you have, in good faith, exercised any right under the Consumer Credit Protection Act. The federal agency that administers our compliance with these federal laws is the Federal Trade Commission, Equal Credit Opportunity, Washington, DC, 20580.
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