Jay Dao
Branch Manager
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8 AM to 5 PM
Wed
8 AM to 5 PM
Thu
8 AM to 5 PM
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Reviews from Web
Communicative, helpful, addressed any questions along the way
Reply from Jay Dao
June 30th, 2026 03:36 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
It was so fast and easy!
Reply from Jay Dao
June 30th, 2026 03:36 PM
We are pleased to know you had a great loan experience and the service you received. Should you require any further assistance, please let us know.
I have been a customer/ member of NAF for a while now and overall am happy with the company as a whole. During this past experience I did feel like there was a lack of communication. I’ve sent a few emails or text messages and the reply would...
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Reply from Jay Dao
June 30th, 2026 03:36 PM
Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.
Open communication and understanding of the reason for Refi with cash out.
Reply from Jay Dao
June 30th, 2026 03:36 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review our management team. Please keep us in mind...
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Very helpful. Explained the whole process very well. Available for questions.
Reply from Jay Dao
June 30th, 2026 03:36 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Everyone I worked with was always available to answer questions I had even though it was right around the holidays, there was always a fast response. Everything went smoothly and it was a great experience!
Reply from Jay Dao
June 30th, 2026 03:36 PM
We appreciate your kind words and for taking the time to write a review. Please let us know if we can be of further assistance to you.
Jay is so amazing. He helped me the most difficult time in my life. He is very thoughtful and supportive. He was easy to reach when I had questions. He’s just an overall awesome person
Reply from Jay Dao
June 30th, 2026 03:36 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Jay had great communication and answered all of our questions
Reply from Jay Dao
June 30th, 2026 03:36 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
Jay and Chad were accessible and helpful!
Reply from Jay Dao
June 30th, 2026 03:36 PM
Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.
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WCL is an Equal Housing Lender. As prohibited by federal law, we do not engage in business practices that discriminate based on race, color, religion, national origin, sex, marital status, age (provided you have the capacity to enter into a binding contract) because all or part of your income may be derived from any public assistance program, or because you have, in good faith, exercised any right under the Consumer Credit Protection Act. The federal agency that administers our compliance with these federal laws is the Federal Trade Commission, Equal Credit Opportunity, Washington, DC, 20580.
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