Jason Heflin at CrossCountry Mortgage
Branch Manager | NMLS #2864151
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Lexington, KY. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner conside... Show More
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
Very sloppy in servicing our mortgage. Paid Escrow shortage in full, payment should have stayed the same. They overcharged me anyway, until I called them about it. Fixed the payment, but never refunded the amounts they overcharged me for two...
read more
We highly recommend Brad Howard he was excellent to work with would not hesitate to use in the future.
Always returned phone calls!
Reply from Jason Heflin at CrossCountry Mortga...
May 7th, 2026 04:46 PM
Thank you for the fantastic rating, Nancy! I'm thrilled to hear that you appreciated my prompt responses to your phone calls. At Ruoff Mortgage, we always strive to keep our clients well-informed and satisfied. Looking forward to serving you...
read more
Jason was always very timely in his responses and friendly. I knew I wanted to work with him when he immediately called me back and provided reports for me within hours of me inquiring. He made the process seamless.
Reply from Jason Heflin at CrossCountry Mortga...
May 7th, 2026 04:46 PM
I'm so appreciative of your kind words, Hayley! It was truly a pleasure to assist you. Ensuring a smooth and efficient process is always my top priority, so I'm glad to hear it was reflected in your experience. Please feel free to reach out...
read more
Jason was amazing to work with. He was super friendly and on top of every detail. He made my experience so easy and I really appreciate him.
Reply from Jason Heflin at CrossCountry Mortga...
May 7th, 2026 04:46 PM
Megan - Thanks so much for wonderful review. You were a pleasure to assist on this homebuying journey and made it very easy on us as well. Welcome to KY and best wishes on your future. Reach out out me anytime as I am always here to help.
Reply from Jason Heflin at CrossCountry Mortga...
May 7th, 2026 04:46 PM
Thanks for taking the time to leave a review, Jared. It's good to see that you have a positive experience with Ruoff Mortgage. I'm pleased that I was able to contribute to that. There's always room for improvement though, and your feedback...
read more
It wasn't a bad experience...just frustrating at times
Reply from Jason Heflin at CrossCountry Mortga...
May 7th, 2026 04:46 PM
Rosa I am so happy we were able to get this done for you and family. I know it was a journey but we got it done when there were times I know you thought we were not. We are always here for you and I wish you and family much happiness in your...
read more
His assistant was amazing. I heard from her much more often than Jason and she did a good job helping the process along with my schedule and needs
Reply from Jason Heflin at CrossCountry Mortga...
May 7th, 2026 04:46 PM
I'm glad to hear that you had a positive experience with my assistant. We always strive to keep the lines of communication open with our clients and cater to their schedules and needs. While I apologize if my availability didn't meet your expectations,...
read more
It was an overall good experience. Really enjoyed the ease of uploading documents and viewing progress online.
Reply from Jason Heflin at CrossCountry Mortga...
May 7th, 2026 04:46 PM
I'm thrilled to hear that you had a good experience with us, Tiffany. The convenience of our online system is something we're proud of, and it's fantastic to know that you found it easy to use. Thank you for your high rating and positive feedback....
read more
I’m really impressed about the knowledge of what was needed to do along with the family atmosphere.
Reply from Jason Heflin at CrossCountry Mortga...
May 7th, 2026 04:46 PM
Thank you, Michael, for your wonderful feedback. It's rewarding to know that you were pleased with the knowledge we bring to the table, along with the family atmosphere we strive to maintain at Ruoff Mortgage. We believe in making the mortgage...
read more
51–60 of 94
About
Your homeownership journey deserves personal guidance. As a dedicated mortgage loan officer in Lexington, KY. I’m here to give you just that. Whether you’re a first-time homebuyer looking for a mortgage lender or a Veteran homeowner considering a refinance, I provide a selection of mortgage loan options to fit your goals. FHA loans, VA loans, conventional loans, and jumbo mortgages are just a few I offer to help you navigate home financing with confidence. From application to closing, I’ll give you a transparent process with clear communication and expert advice every step of the way. Together, we’ll bring your homeownership dreams to life. NMLS #338565 | Branch NMLS #2864151
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Memberships
- Mortgage Bankers Association
- Bluegrass Realtors
- Mortgage Action Alliance
View All
Year Started
1997
Time Zone
Eastern Standard Time (EST)
Licenses
- 338565
Gallery
Awards
Hall of Fame Award...
Achievements
- Presidents Circle - 2022
Hobbies
- Golf
- Ga Bulldogs Football
- Live Music
View All
Disclaimer
CrossCountry Mortgage, LLC
2160 Superior Avenue, Cleveland, OH 44114
NMLS3029 | MB.803095